So far the issue has only been seen on Windows 7 boxes. On Thu, Nov 3, 2011 at 1:46 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote:
> Thanks for the update. Do you know if it was reproducible on XP using > the 7.6.04 SP2 User Tool (or was it a Windows 7 only issue)? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez > Sent: Thursday, November 03, 2011 3:40 PM > To: arslist@ARSLIST.ORG > Subject: Re: Strange time display issues, possible DST bug? > > ** Thanks for your replies, Axton and Fred. > > BMC got back to me and we were able to demonstrate the issue to them over > a webex. BMC was able to replicate the issue in one of their test > environments and the tech is going to request a defect be issued but he > emphasized that he has no idea whether it will be patched or not due to the > EOL status of the User Client. > > Downgrading the User Client to 7.1 fixes the issue. The issue was > replicated by BMC in version 7.5 and 7.6 of the user client on Windows 7 > client machines. > > Hope this helps someone else out there. > > Thanks, > > -Paul > On Thu, Nov 3, 2011 at 12:27 PM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > Do you have ALL the Windows 7 DST patches on Laptop 2? > > When does each laptop think that the DST change is set to take effect? > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez > Sent: Thursday, November 03, 2011 2:08 PM > To: arslist@ARSLIST.ORG > Subject: Re: Strange time display issues, possible DST bug? > > ** Correction, we have a 7.1 patch 7 server. > > Clarification: The 1 hour discrepancy appears when displaying date/time > fields and $TIMESTAMP$ variables on forms in the user client. Sorry that > it wasn't clear in the original wording. I've corrected it in red below: > On Thu, Nov 3, 2011 at 11:44 AM, Paul Blasquez wrote: > Hello All, > > We have a very strange issue on our custom 7.1 patch 22 server and I > wanted to reach out to see if anyone else is encountering this or if they > have any insight. > > The issue is that a random sample of Windows 7 users is seeing timestamps > as 1 hour less than their configured timezone. We've been able to set up > an experiment to isolate the behavior as best as possible. > > Behavior is from two identical laptops: > > . Model: Dell Latitude E6420 > . OS: Window 7 SP1, same KBs installed. > . Remedy User Client: 7.6.04 SP2 > . We are using the same user. > . The user has their Time Zone set to GMT -8:00 America/Los > Angeles. We've used preferences both locally on each laptop and from a > preference server. > > Description of the Behavior: > > . From Laptop1 we always see the correct time on the date/time > fields. > . From Laptop 2 we always see the time as 1 hour less than the > correct time. > . This issue goes away if we set the date on Laptop 2 to be beyond > the DST change at 2am on Nov 6th. > . The issue persists if we use different timezones. > > So, if the date/time field or $TIMESTAMP$ is displayed as 5:00pm on Laptop > 1, we see 4:00pm on Laptop2. When we set the date/time on Laptop 2 to any > time after 2am on Nov 6th, this discrepancy goes away. If we change the > time zones around, the -1 hour difference follows the change. > > The evidence points to some sort of DST discrepancy and we cannot rule out > the User Client at this time. We have a ticket open with BMC but it is > still going through the support channels right now. > > Does anyone here know what time-related variables are involved with the > User Client interaction with the server, and what are the sources of those > variables? I've scoured the Windows 7 information out there looking for > all time variables and comparing them on each laptop and everything is > identical so far. > > Any information is much appreciated! > > Thanks, > > Paul Blasquez > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
