NOTE:: Make sure your new server it has a key:: you might have to reinstall/upgrade TWICE! Why? 1st upgrade fails but still works, Fails because the license is not in the server and it cannot add the userid (I do not know what userid) into the server due to the licenses are full (over 3).. so after upgrade (License Server) -- Then Go through the Whole process again.. Gotta Love it ! There might be a better way.. but I know that worked for me...
On Tue, Nov 8, 2011 at 4:14 PM, Nall, Roger <[email protected]> wrote: > ** > > We are having the same issue. We are trying to upgrade from 7.1 patch 4 to > 7.6.04 SP2. We have all new hardware. The dbas have taken a copy of the SQL > 2k 7.1 db and restored to SQL 2008 then upgrading to SQL 2008. The ARS > install recognizes tht the db is there but does not offer eth > Upgrade/Overwrite/Server Group screen. We even tried upgrading to 7.5 first > but ran into the same scenario. Not sure what to do other than creating a > new db and migrating everything over.**** > > ** ** > > Thanks, **** > > ** ** > > Roger Nall**** > > Manager, SA Business Intelligence/Remedy**** > > Desk Phone: 972-464-3712**** > > Mobile: 973-652-6723**** > > ** ** > > Helpful Links:**** > > | Reports <http://bi.eng.t-mobile.com:8080/InfoViewApp> |SA_Suggestion > Box <http://saintake.t-mobile.com/> | SA_Trouble > Ticket<http://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx>| > **** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* Thursday, November 03, 2011 3:30 PM > > *To:* [email protected] > *Subject:* Re: 7.6.04 -SP02 Windows:: got a question**** > > ** ** > > ** TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even > show up.. I am upgrading now.. > We gotta get this stuff working correctly.... > > I think at least a round or two of TESTERS might help a little... > the midtier needs to be down when you do it.. It was up in my case had to > use a different port:: > I am just testing a couple of theories.. about importing and upgrading of > the SRM stuff.. > > Cause BMC does not have a real clear path.. and I have found many issues... > with the older SRM 7.6 and trying to export and import into a 7.6.04 sp1 > or 2 ... won't work.. exports get record dumps and sometimes I am getting > 2, 3, 4, 5,6, even 7 duplicates in the dumps.. > > They do not know why... > > > **** > > On Thu, Nov 3, 2011 at 3:24 PM, patrick zandi <[email protected]> wrote: > **** > > ENV: previous:: > ARS 7.5 P3 -- ITSM 7.6.00 SRM 7.6.01**** > > > > **** > > On Thu, Nov 3, 2011 at 1:59 PM, strauss <[email protected]> wrote:**** > > ** **** > > What patch level is the 7.5 installation? I seem to remember during my > upgrade to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an > intermediate level (and 7.6.00.002/1 apps). Of course, your problem may > have nothing to do with that, since the 7.6.x installers have their own > collection of defects and misbehaviors, most of them already mentioned in > this thread.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* Thursday, November 03, 2011 12:51 PM > *To:* [email protected] > *Subject:* Re: 7.6.04 -SP02 Windows:: got a question**** > > **** > > ** I tried that... but not this time.. **** > > On Thu, Nov 3, 2011 at 1:40 PM, Grooms, Frederick W < > [email protected]> wrote:**** > > I had that same sort of issue with 7.6.03 and found I had to re-type all > passwords into the installer before it would recognize that I was trying to > do an upgrade. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of patrick zandi > Sent: Thursday, November 03, 2011 12:36 PM > To: [email protected] > Subject: 7.6.04 -SP02 Windows:: got a question > > ** So I have an oracle 11r2 db, and I had imported an ARS 7.5 db into it.* > *** > > Go and run the SP2 ARS and as it goes along it asks all the right > questions:: but Fails to understand what to do when it detects the arsystem > is already there.. and tells me that it is already there, and I need to > upgrade but does not give you any options because it fails to create... > something is missing in this upgrade process.. .. anyone else notice? > Oh and what I said about the ARTEMPSPACE ___ Still not fixed:: It cannot > and will not use the previous artmpspace: it only allows you to RECREATE a > new artmpspace.... > > -- > Patrick Zandi**** > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** > > > > > -- > Patrick Zandi**** > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > > **** > > -- > Patrick Zandi**** > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
