Good Move ! On Tue, Nov 8, 2011 at 4:40 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote:
> When I changed hardware earlier this year I added the new server key to > the existing server BEFORE I did the install on the new hardware. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of patrick zandi > Sent: Tuesday, November 08, 2011 3:25 PM > To: arslist@ARSLIST.ORG > Subject: Re: 7.6.04 -SP02 Windows:: got a question > > ** NOTE:: Make sure your new server it has a key:: you might have to > reinstall/upgrade TWICE! > Why? 1st upgrade fails but still works, Fails because the license is not > in the server and it cannot add the userid (I do not know what userid) into > the server due to the licenses are full (over 3).. so after upgrade > (License Server) -- Then Go through the Whole process again.. > Gotta Love it ! > There might be a better way.. but I know that worked for me... > > -----Original Message----- > On Tue, Nov 8, 2011 at 4:14 PM, Nall, Roger wrote: > ** > We are having the same issue. We are trying to upgrade from 7.1 patch 4 to > 7.6.04 SP2. We have all new hardware. The dbas have taken a copy of the SQL > 2k 7.1 db and restored to SQL 2008 then upgrading to SQL 2008. The ARS > install recognizes tht the db is there but does not offer eth > Upgrade/Overwrite/Server Group screen. We even tried upgrading to 7.5 first > but ran into the same scenario. Not sure what to do other than creating a > new db and migrating everything over. > Thanks, > Roger Nall > Manager, SA Business Intelligence/Remedy > Desk Phone: 972-464-3712 > Mobile: 973-652-6723 > > Helpful Links: > | Reports |SA_Suggestion Box | SA_Trouble Ticket | > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of patrick zandi > Sent: Thursday, November 03, 2011 3:30 PM > To: arslist@ARSLIST.ORG > Subject: Re: 7.6.04 -SP02 Windows:: got a question > > ** TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even > show up.. I am upgrading now.. > We gotta get this stuff working correctly.... > > I think at least a round or two of TESTERS might help a little... > the midtier needs to be down when you do it.. It was up in my case had to > use a different port:: > I am just testing a couple of theories.. about importing and upgrading of > the SRM stuff.. > > Cause BMC does not have a real clear path.. and I have found many issues... > with the older SRM 7.6 and trying to export and import into a 7.6.04 sp1 > or 2 ... won't work.. exports get record dumps and sometimes I am getting > 2, 3, 4, 5,6, even 7 duplicates in the dumps.. > > They do not know why... > > -----Original Message----- > On Thu, Nov 3, 2011 at 3:24 PM, patrick zandi wrote: > ENV: previous:: > ARS 7.5 P3 -- ITSM 7.6.00 SRM 7.6.01 > > -----Original Message----- > On Thu, Nov 3, 2011 at 1:59 PM, strauss wrote: > ** > What patch level is the 7.5 installation? I seem to remember during my > upgrade to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an > intermediate level (and 7.6.00.002/1 apps). Of course, your problem may > have nothing to do with that, since the 7.6.x installers have their own > collection of defects and misbehaviors, most of them already mentioned in > this thread. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of patrick zandi > Sent: Thursday, November 03, 2011 12:51 PM > To: arslist@ARSLIST.ORG > Subject: Re: 7.6.04 -SP02 Windows:: got a question > > ** I tried that... but not this time.. > > -----Original Message----- > On Thu, Nov 3, 2011 at 1:40 PM, Grooms, Frederick W wrote: > I had that same sort of issue with 7.6.03 and found I had to re-type all > passwords into the installer before it would recognize that I was trying to > do an upgrade. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of patrick zandi > Sent: Thursday, November 03, 2011 12:36 PM > To: arslist@ARSLIST.ORG > Subject: 7.6.04 -SP02 Windows:: got a question > > ** So I have an oracle 11r2 db, and I had imported an ARS 7.5 db into it. > Go and run the SP2 ARS and as it goes along it asks all the right > questions:: but Fails to understand what to do when it detects the arsystem > is already there.. and tells me that it is already there, and I need to > upgrade but does not give you any options because it fails to create... > something is missing in this upgrade process.. .. anyone else notice? > Oh and what I said about the ARTEMPSPACE ___ Still not fixed:: It cannot > and will not use the previous artmpspace: it only allows you to RECREATE a > new artmpspace.... > > -- > Patrick Zandi > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
