SP1 works.. from what I can tell.. sir.. just to clarify..
On Tue, Nov 8, 2011 at 4:50 PM, Nall, Roger <roger.n...@t-mobile.com> wrote: > ** > > Let me try this again. The dba took a copy of our 7.1 SQL2000 db and > restored it to a SQL2008 server thus leaving us with our ARS 7.1 db in a > SQL 2008 format. We then ran the 7.6.04 SP2 installers with the results > already mentioned. I hope this makes more sense.**** > > ** ** > > Roger Nall**** > > Manager, SA Business Intelligence/Remedy**** > > Desk Phone: 972-464-3712**** > > Mobile: 973-652-6723**** > > ** ** > > Helpful Links:**** > > | *Reports* <http://bi.eng.t-mobile.com:8080/InfoViewApp> |*SA_Suggestion > Box* <http://saintake.t-mobile.com/> | *SA_Trouble > Ticket*<http://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx>| > **** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice > *Sent:* Tuesday, November 08, 2011 3:17 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.04 -SP02 Windows:: got a question**** > > ** ** > > ** You have listed we restored it to SQL 2008 and then upgraded to SQL > 2008. I hope this was a misprint. After you complete the upgrade are you > trying to connect using the 7.1 application server? > > **** > > -----Original Message----- > From: Nall, Roger <roger.n...@t-mobile.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Tue, Nov 8, 2011 4:14 pm > Subject: Re: 7.6.04 -SP02 Windows:: got a question**** > > ** **** > > We are having the same issue. We are trying to upgrade from 7.1 patch 4 to > 7.6.04 SP2. We have all new hardware. The dbas have taken a copy of the SQL > 2k 7.1 db and restored to SQL 2008 then upgrading to SQL 2008. The ARS > install recognizes tht the db is there but does not offer eth > Upgrade/Overwrite/Server Group screen. We even tried upgrading to 7.5 first > but ran into the same scenario. Not sure what to do other than creating a > new db and migrating everything over.**** > > **** > > Thanks, **** > > **** > > Roger Nall**** > > Manager, SA Business Intelligence/Remedy**** > > Desk Phone: 972-464-3712**** > > Mobile: 973-652-6723**** > > **** > > Helpful Links:**** > > | *Reports* <http://bi.eng.t-mobile.com:8080/InfoViewApp> |*SA_Suggestion > Box* <http://saintake.t-mobile.com/> | *SA_Trouble > Ticket*<http://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx>| > **** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [* > mailto:arslist@ARSLIST.ORG* <arslist@ARSLIST.ORG?>] *On Behalf Of *patrick > zandi > *Sent:* Thursday, November 03, 2011 3:30 PM > *To:* *arslist@ARSLIST.ORG* <arslist@ARSLIST.ORG> > *Subject:* Re: 7.6.04 -SP02 Windows:: got a question**** > > **** > > ** TOO FUNNY::: 7.6.04 SP1 Upgrade option works.. SP2 does not even > show up.. I am upgrading now.. > We gotta get this stuff working correctly.... > > I think at least a round or two of TESTERS might help a little... > the midtier needs to be down when you do it.. It was up in my case had to > use a different port:: > I am just testing a couple of theories.. about importing and upgrading of > the SRM stuff.. > > Cause BMC does not have a real clear path.. and I have found many issues... > with the older SRM 7.6 and trying to export and import into a 7.6.04 sp1 > or 2 ... won't work.. exports get record dumps and sometimes I am getting > 2, 3, 4, 5,6, even 7 duplicates in the dumps.. > > They do not know why... > > **** > > On Thu, Nov 3, 2011 at 3:24 PM, patrick zandi > <*remedy...@gmail.com*<remedy...@gmail.com>> > wrote:**** > > ENV: previous:: > ARS 7.5 P3 -- ITSM 7.6.00 SRM 7.6.01**** > > ** ** > > On Thu, Nov 3, 2011 at 1:59 PM, strauss <*stra...@unt.edu*<stra...@unt.edu>> > wrote:**** > > ** **** > > What patch level is the 7.5 installation? I seem to remember during my > upgrade to 7.6.03 and/or 04.01 that they wanted me on 7.5.00.007 as an > intermediate level (and *7.6.00.002/1* <http://7.6.0.2/1> apps). Of > course, your problem may have nothing to do with that, since the 7.6.x > installers have their own collection of defects and misbehaviors, most of > them already mentioned in this thread.**** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > *http://itsm.unt.edu/* <http://itsm.unt.edu/> **** > > *From:* Action Request System discussion list(ARSList) [mailto:* > arslist@ARSLIST.ORG* <arslist@ARSLIST.ORG>] *On Behalf Of *patrick zandi > *Sent:* Thursday, November 03, 2011 12:51 PM > *To:* *arslist@ARSLIST.ORG* <arslist@ARSLIST.ORG> > *Subject:* Re: 7.6.04 -SP02 Windows:: got a question**** > > **** > > ** I tried that... but not this time.. **** > > On Thu, Nov 3, 2011 at 1:40 PM, Grooms, Frederick W <* > frederick.w.gro...@xo.com* <frederick.w.gro...@xo.com>> wrote:**** > > I had that same sort of issue with 7.6.03 and found I had to re-type all > passwords into the installer before it would recognize that I was trying to > do an upgrade. > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:* > arslist@ARSLIST.ORG* <arslist@ARSLIST.ORG>] On Behalf Of patrick zandi > Sent: Thursday, November 03, 2011 12:36 PM > To: *arslist@ARSLIST.ORG* <arslist@ARSLIST.ORG> > Subject: 7.6.04 -SP02 Windows:: got a question > > ** So I have an oracle 11r2 db, and I had imported an ARS 7.5 db into it.* > *** > > Go and run the SP2 ARS and as it goes along it asks all the right > questions:: but Fails to understand what to do when it detects the arsystem > is already there.. and tells me that it is already there, and I need to > upgrade but does not give you any options because it fails to create... > something is missing in this upgrade process.. .. anyone else notice? > Oh and what I said about the ARTEMPSPACE ___ Still not fixed:: It cannot > and will not use the previous artmpspace: it only allows you to RECREATE a > new artmpspace.... > > -- > Patrick Zandi**** > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > *www.arslist.org*<http://www.arslist.org/> > attend wwrug12 *www.wwrug12.com* <http://www.wwrug12.com/> ARSList: > "Where the Answers Are"**** > > > > > -- > Patrick Zandi**** > > > _attend WWRUG12 *www.wwrug.com* <http://www.wwrug.com/> ARSlist: "Where > the Answers Are"_ **** > > _attend WWRUG12 *www.wwrug.com* <http://www.wwrug.com/> ARSlist: "Where > the Answers Are"_ **** > > > > **** > > -- > Patrick Zandi**** > > > > > -- > Patrick Zandi > _attend WWRUG12 *www.wwrug.com* <http://www.wwrug.com/> ARSlist: "Where > the Answers Are"_ **** > > _attend WWRUG12 *www.wwrug.com* <http://www.wwrug.com/> ARSlist: "Where > the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
