If you use templates, you can now skip phases; not sure which patch this was in - I believe a 7.5 patch, but it's definitely there in 7.6.x. So if you want a change to go from draft to implement to closed, skipping everything inbetween, you configure the status flow, hook it to a template, and use the template to start your change.
Anne Brock Principal SC, BMC -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brett Azzopardi Sent: Monday, December 05, 2011 2:39 PM To: [email protected] Subject: Re: Change phases SYS:Menu Items is where you can configure your change types. For your requirement to skip the implementation stage I would suggest you create some filters to account for the manual change in status and add an additional action and run qual to the specific VIS action Active Link for the accelerator bar. Good luck. Brett -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Peters, Ron Sent: Tue 12/6/2011 9:13 AM To: ARSList Subject: Re: Change phases Thanks that's what I was remembering but isn't exactly what I needed. I have a request from our change manager to remove a stage (as seen in the status field - I guess it's not a phase, or it could be) from a particular class of change. When clicking "next stage" through a 'change' you eventually get to the status of 'Implementation in Progress'. Our change manager would like this step removed for a change of class 'no impact'. After thinking through this it seems that all the stages are applied equally for all change classes and that to remove it from one would be an application customization. I was under the impression that each change class had its own set of definable stages much like the definable set of approvals. Is that true? One last related question. If I wanted to add/remove change types (class) from the pull-down menu, is there a form to customize the list? Thanks again, Ron From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Monday, December 05, 2011 1:46 PM To: [email protected] Subject: Re: Change phases ** I was confused to what exactly you are referring to, e.g. approval process, progress bar, etc... If you're referring to the approval process: Application Admin Console --> Custom Configuration --> Foundation --> Advanced Options --> Approval Process Configuration --> Search existing mappings for "CHG:Infrastructure Change" Each approval process config record has a status flow to enter begin, approved, rejected, no approvers states for your desired flow. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | 972.431.1518 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peters, Ron Sent: Monday, December 05, 2011 12:31 PM To: [email protected] Subject: Change phases It seems like I've seen this before but I may have been dreaming. How do I configure a particular change type (no impact, normal, etc.) with regard to the stages that are included such as 'implementation in progress' or 'planning in progress' etc. I can't seem to find anything related in the 'change' section of 'custom configuration'. This is of course assuming that it is a configuration and not a customization. Thanks in advance. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
