---------------------------- Original Message ----------------------------
Subject: Re: Adding new columns to Overview Console
From: "Misi Mladoniczky" <[email protected]>
Date: Fri, May 20, 2011 13:18
To: [email protected]
--------------------------------------------------------------------------
Hi,
You have to do a couple of things.
1. You need to create a new field in SHR:ARDBC_OverviewConsole, if the
field is not already there
2. You need to map the field id of that field to its corresponding field
in the source form. This is done in SHR:ARDBCFields. Look at the existing
records to figure out which id goes where, and which tag corresponds to
your source form.
For example the tags for Incident, Problem and Change are MAINHELPDESK,
MAINPROBLEM and MAINCHANGE.
You will probably need to restart your plugin server when this has been
accomplished.
After this you should be able to add the new column to SHR:OverviewConsole.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi All,
> Environment ITSM 7.5 patch 02
> DB:SQL Server
> Windows Environment
>
> I am trying to add a new column in the SHR:OverviewConsole table field
> which
> is "z2TH_ConsolidateTable1". What I have done is initially I have
> configured the fields
> FieldID: as database ID (Change Assignee)
> FormGUID: MAINCHANGE
> Vendor Field ID: as database ID
> Submitter: ARSystem
>
> on the SHR:ARDBCFields
>
> but I don't know the field which I want add (Change Assignee) field is on
> the SHR:ARDBC_OverviewConsoleTemplate
> after adding the field I have restarted the plugin and ARServer.Opened the
> OverviewConsole in Devstudio and tried to add there is no field is shown
> up.
>
> If any one did this could you please help or guide me how to do it.
>
> Thanks in advance
>
>
>
> --
> View this message in context:
> http://old.nabble.com/How-to-add-new-column-in-SHR%3AOverviewConsole-in-the-Admin-Tool.-tp33103758p33103758.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
