Sagar, not sure what version you are on, but most of the newer versions have a "history" button above the work detail table (on the Problem Investigation form) allowing you to view all work detail entries in a long running text field together. Is this what you are looking for? Nate.
Nathan Aker ITSM Solution Architect McAfee, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Wednesday, February 01, 2012 1:59 AM To: arslist@ARSLIST.ORG Subject: Need urgent help Required in ITSM Problem Management Work info tab Hi the Work Info tab on a problem management ticket, once user select a work info item to view, user should be able to view the other work info items without coming in and out of the 'Investigation Work info' window all the time. For Example: In work Info Tab has about 19 work info items and user need to open/close 19 windows to read all updates. Once user selects one of the work info item and view in investigation info popup , he should be able to navigate through remaining work info items in same popup for same session Appreciate your suggestion/ideas. -- Sagar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
