All things that have been addressed on the latest version as you can now simply click through the entries and the contents display below directly on the Problem Investigation form (No Popup at all), but on the version you are on you would have to customize to mimic the behavior. Nate.
Nathan Aker ITSM Solution Architect McAfee, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Wednesday, February 01, 2012 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Need urgent help Required in ITSM Problem Management Work info tab Hi Nathan, I am looking Once user selects one of the work info item and view in investigation work info popup , he should be able to navigate through remaining workinfo items in same popup for same session without closing the PBM :Investigation work info Popup window.At present scenario is once user select a work info item to view, user should be able to view the other work info items without coming in and out of the 'Investigation Work info' window all the time. For Example: Problem ticket PBI000000000412 has about 19 work info items and user need to open/close 19 windows to read all updates. Thanks in advance Sagar On 2/1/12, Nathan Aker <nathan_a...@mcafee.com> wrote: > With the version you are on, you have two options: > > 1. Open the work info items individually 2. Use the "Report" button > below the table to view all the work info entries in an appended text > field as a running list. > > Your only other option would be to customize the table field on the > Problem Investigation form to show whatever additional columns of data > you are looking to view all at once between all the work info entries. > I'm not exactly sure what you are trying to accomplish, but if you're > simply looking for a running log of all the work info entries > together, simply use the Report button below the work info table. > > Thanks. Nate. > > Nathan Aker > ITSM Solution Architect > McAfee, Inc. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu > Sent: Wednesday, February 01, 2012 9:48 AM > To: arslist@ARSLIST.ORG > Subject: Re: Need urgent help Required in ITSM Problem Management Work > info tab > > Hi Natham, > > I have one table (WorkInfo) in the form. > > When we click the table row pop window shows all the info of that row. > > For next row info I need to close the popup and click on the next row > of the table row so pop up window shows all the info of next row. > > How can I view all Table row items from same popup (without > closing)even if i select next row info in the table ,the next row should be > shown. > > Enviornment Details: > Server Version :7.1.00 Build 200708221849 Data Base: 10.2.0.4.0 - 64bi > Operating system: Linux 2.6.18-53.1.14.el5 > > > > On 2/1/12, Nathan Aker <nathan_a...@mcafee.com> wrote: >> Sagar, not sure what version you are on, but most of the newer >> versions have a "history" button above the work detail table (on the >> Problem Investigation >> form) allowing you to view all work detail entries in a long running text >> field together. Is this what you are looking for? Nate. >> >> Nathan Aker >> ITSM Solution Architect >> McAfee, Inc. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu >> Sent: Wednesday, February 01, 2012 1:59 AM >> To: arslist@ARSLIST.ORG >> Subject: Need urgent help Required in ITSM Problem Management Work >> info tab >> >> Hi >> the Work Info tab on a problem management ticket, once user select a >> work info item to view, user should be able to view the other work >> info items without coming in and out of the 'Investigation Work info' >> window all the time. >> >> For Example: In work Info Tab has about 19 work info items and user >> need to open/close 19 windows to read all updates. >> >> Once user selects one of the work info item and view in investigation >> info popup , he should be able to navigate through remaining work >> info items in same popup for same session >> >> >> >> Appreciate your suggestion/ideas. >> >> -- >> Sagar >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> _____________________________________________________________________ >> _ _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > > -- > Sagar > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Sagar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
