Only other thing that comes in mind is whether you are using the Overview console on the AR System Home page. If that is the case, there is another view on the Overview form called "Overview Home Page Content" where you will also need to make the change.
Hope this helps Jiri Pospisil LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of JD Hood Sent: 07 February 2012 15:56 To: [email protected] Subject: Re: Overview Console - Modifying An Existing Field ** Yes - The only cache I haven't gone into is Tomcat's. Thanks, JDHood On Tue, Feb 7, 2012 at 10:33 AM, Brian Gillock <[email protected]<mailto:[email protected]>> wrote: ** I'm sure you've done this, but have you cleared your browser cache as well? On Tue, Feb 7, 2012 at 9:28 AM, JD Hood <[email protected]<mailto:[email protected]>> wrote: ** All, ARS/ITSM 7.6.04p2 on Windows & SQL Server. I've read the "how to add a field to the overview console" posts here and in the dev community. I don't want to add anything to the overview console, all I want to do is change the display label of the out-of-the-box, existing "Priority" column and change the alias of the values. The selection list alias values worked right away, but for the life of me, I can not figure out the trick to getting the modified display label to show up in the mid-tier. In Dev Studio, it the column label appears correctly as "Severity" (what the client wants). But in the mid-tier, it stubbornly remains as "Priority". I have modified the display label on the Overview console itself and the underlying ardbc form. *EACH TIME* I touch that form or field, I've flushed cache and restarted the plugin server. The display label remains unchanged... Before I called BMC support and "Peggy" started asking for logs and a web-ex, I was hoping some kind soul on the ARS list knew the trick and might be inclined to share it with me. (fingers crossed!) Thanks, JDHood _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Brian Gillock Principal Consultant, BGBS, Inc [email protected]<mailto:[email protected]> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le "message") sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
