Okay, thanks, it does work there. Where I was navigating that has the issue is the Product Patches section, Remedy Heritage Products "Patch Download" link.
David > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Easter, David > Sent: Wednesday, February 22, 2012 12:10 PM > To: [email protected] > Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) > > It's available on the EPD site, under the "Product Patches" tab. > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of David Durling > Sent: Wednesday, February 22, 2012 8:54 AM > To: [email protected] > Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) > > If someone at BMC could take a look at this, please - > > ARS 7.5 patch 008 download's been unavailable for over a month now, as far > as I can tell - > it gives a "550 /smbu_patches//ars/7.5/patch008: No such file or directory" > error. > > (I mentioned this to a BMC support tech in January, who offered to assist me > in getting the software, though he saw the same download issue on the web > site. But it would be nice to know that others are using patch 008. And I > also > emailed [email protected] about it.) > > David Durling > University of Georgia > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Larry Barnes > > Sent: Wednesday, February 22, 2012 11:20 AM > > To: [email protected] > > Subject: Re: Approval Engine Issues > > > > First I want to thank all those who sent me their suggestions for a fix. > > > > > > BMC did get back to me on 2/21 informing me the problem I'm having with > > ARServer is a "known bug" and it can be fixed with a hot patch 008. > > This amounts to installing a new arapprove.dll file. > > > > There's only one problem, I can't find this patch on the BMC web site; > > go figure. If you go to there ftp site the last patch you see is 007. > > I've sent BMC an update explaining I can't find this patch and I await > > their reply. > > > > Thanks again for the help, > > > > Larry B. > > --- > David Durling [email protected] > Enterprise IT Services 706-542-0223 > University of Georgia > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > __________________________________________________________ > _____________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
