The current vision within BMC is to utilize the EPD for any new patches moving forward. It is still being decided whether to retain the Heritage site for legacy purposes. So yes, to be assured of finding the latest patches, one should go to the EPD at this time.
-David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Larry Barnes Sent: Wednesday, February 22, 2012 10:23 AM To: [email protected] Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) Is this the only way to get to these patches now? If so, why is the other link,"Product Patches", still visible on the web site? http://www.bmc.com/available/patch-download.html Seems very confusing. Larry B. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Wednesday, February 22, 2012 9:10 AM To: [email protected] Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) It's available on the EPD site, under the "Product Patches" tab. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Durling Sent: Wednesday, February 22, 2012 8:54 AM To: [email protected] Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues) If someone at BMC could take a look at this, please - ARS 7.5 patch 008 download's been unavailable for over a month now, as far as I can tell - it gives a "550 /smbu_patches//ars/7.5/patch008: No such file or directory" error. (I mentioned this to a BMC support tech in January, who offered to assist me in getting the software, though he saw the same download issue on the web site. But it would be nice to know that others are using patch 008. And I also emailed [email protected] about it.) David Durling University of Georgia > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Larry Barnes > Sent: Wednesday, February 22, 2012 11:20 AM > To: [email protected] > Subject: Re: Approval Engine Issues > > First I want to thank all those who sent me their suggestions for a fix. > > > BMC did get back to me on 2/21 informing me the problem I'm having > with ARServer is a "known bug" and it can be fixed with a hot patch 008. > This amounts to installing a new arapprove.dll file. > > There's only one problem, I can't find this patch on the BMC web site; > go figure. If you go to there ftp site the last patch you see is 007. > I've sent BMC an update explaining I can't find this patch and I await > their reply. > > Thanks again for the help, > > Larry B. --- David Durling [email protected] Enterprise IT Services 706-542-0223 University of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
