I know it won't help you today, but submit an enhancement request to
extend that API version restriction to also include the client type.
They are out there, and they have to be provided when connecting to a
remedy server. I'm sure this will lead to all kind of fun fixes for
the various subsystems, but it is something that should be done.
/* client Id for an API program */
#define AR_CLIENT_TYPE_UNKNOWN 0
#define AR_CLIENT_TYPE_PRE_50 1 /* Pre 5.0 ar client tools */
#define AR_CLIENT_TYPE_WAT 2 /* Windows admin tool */
#define AR_CLIENT_TYPE_WUT 3 /* Windows user tool */
#define AR_CLIENT_TYPE_WIP 4 /* Windows import tool */
#define AR_CLIENT_TYPE_DSO 5 /* Distributed server */
#define AR_CLIENT_TYPE_ODBC 6 /* ARODBC */
#define AR_CLIENT_TYPE_APPROVAL 7 /* Approval server */
#define AR_CLIENT_TYPE_WEB_SERVER 8 /* AR web server, waserver */
#define AR_CLIENT_TYPE_MID_TIER 9 /* Mid-tier 5.0 and later */
#define AR_CLIENT_TYPE_PALM_PILOT 10 /* Palm pilot */
#define AR_CLIENT_TYPE_FLASHBOARDS 11 /* Flashboards */
#define AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 /* Flashboards mid-tier */
#define AR_CLIENT_TYPE_EIE 13 /* Enterprise Integration */
/* Engine */
#define AR_CLIENT_TYPE_RELOAD 14 /* arreload */
#define AR_CLIENT_TYPE_CACHE 15 /* arcache */
#define AR_CLIENT_TYPE_DIST 16 /* ardist */
#define AR_CLIENT_TYPE_RUN_MACRO 17 /* runmacro */
#define AR_CLIENT_TYPE_MAIL 18 /* armaild/armailex */
#define AR_CLIENT_TYPE_IMPORT_CMD 19 /* arimportcmd */
#define AR_CLIENT_TYPE_REPORT_PLUGIN 20 /* Report creator plugin */
#define AR_CLIENT_TYPE_ALERT 21 /* Alert tool */
#define AR_CLIENT_TYPE_MAIL_DAEMON 22 /* New AR Mail
Daemon, not armaild */
#define AR_CLIENT_TYPE_SIGNAL 23 /* arsignal */
#define AR_CLIENT_TYPE_DEBUGGER 24 /* debugger */
#define AR_CLIENT_TYPE_OBJSTR 25 /* object store API */
#define AR_CLIENT_TYPE_OBJSTR_SYNC 26 /* object store sync
utility */
#define AR_CLIENT_TYPE_SERVER_ADMIN_PLUGIN 27 /* Server Admin plugin */
#define AR_CLIENT_TYPE_SIM_PUBLISHING_SERVER 28 /* bmc sim
publishing server */
#define AR_CLIENT_TYPE_SIM_SME 29 /* bmc sim service
model editor */
#define AR_CLIENT_TYPE_CMDB_ENGINE 30 /* cmdb engine */
#define AR_CLIENT_TYPE_CMDB_DRIVER 31 /* cmdb driver */
#define AR_CLIENT_TYPE_RECON_ENGINE 32 /* cmdb
reconciliation engine */
#define AR_CLIENT_TYPE_ASSIGNMENT_ENGINE 33 /* Assignment Engine */
#define AR_CLIENT_TYPE_WEBSERVICE 34 /* Webservice */
#define AR_CLIENT_TYPE_NORMALIZATION_ENGINE 35 /* Normalization Engine */
#define AR_CLIENT_TYPE_DEVELOPER_STUDIO 36 /* Developer Studio */
#define AR_CLIENT_TYPE_FT_TEXT_READER 37 /* FT Text Reader */
#define AR_CLIENT_TYPE_END_OF_PRODUCT 3999
#define AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000
#define AR_CLIENT_TYPE_DRIVER 4000 /* Driver: sample program */
#define AR_CLIENT_TYPE_DISPATCHER 4001 /* distributor of appl. */
/* command signals */
#define AR_CLIENT_TYPE_HELP 4002 /* arhelp */
#define AR_CLIENT_TYPE_JANITOR 4003 /* arjanitor */
#define AR_CLIENT_TYPE_MENU 4004 /* armenu */
#define AR_CLIENT_TYPE_STRUCT 4005 /* arstruct */
#define AR_CLIENT_TYPE_TEXT 4006 /* artext */
#define AR_CLIENT_TYPE_SQLED 4007 /* arsqled */
#define AR_CLIENT_TYPE_CHANGE_SEL 4008 /* archgsel */
#define AR_CLIENT_TYPE_CHANGE_ID 4009 /* archgid */
#define AR_CLIENT_TYPE_LABEL 4010 /* arlabel */
#define AR_CLIENT_TYPE_END_OF_RESERVED_RANGE 5000
Axton Grams
On Wed, Feb 22, 2012 at 12:22 PM, Larry Barnes
<[email protected]> wrote:
> Is this the only way to get to these patches now? If so, why is the other
> link,"Product Patches", still visible on the web site?
> http://www.bmc.com/available/patch-download.html
>
> Seems very confusing.
>
>
> Larry B.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Easter, David
> Sent: Wednesday, February 22, 2012 9:10 AM
> To: [email protected]
> Subject: Re: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
>
> It's available on the EPD site, under the "Product Patches" tab.
>
> -David J. Easter
> Manager of Product Management, Remedy Platform BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc. My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of David Durling
> Sent: Wednesday, February 22, 2012 8:54 AM
> To: [email protected]
> Subject: ARS 7.5 patch 008 download (was RE: Approval Engine Issues)
>
> If someone at BMC could take a look at this, please -
>
> ARS 7.5 patch 008 download's been unavailable for over a month now, as far as
> I can tell - it gives a "550 /smbu_patches//ars/7.5/patch008: No such file or
> directory" error.
>
> (I mentioned this to a BMC support tech in January, who offered to assist me
> in getting the software, though he saw the same download issue on the web
> site. But it would be nice to know that others are using patch 008. And I
> also emailed [email protected] about it.)
>
> David Durling
> University of Georgia
>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Larry Barnes
>> Sent: Wednesday, February 22, 2012 11:20 AM
>> To: [email protected]
>> Subject: Re: Approval Engine Issues
>>
>> First I want to thank all those who sent me their suggestions for a fix.
>>
>>
>> BMC did get back to me on 2/21 informing me the problem I'm having
>> with ARServer is a "known bug" and it can be fixed with a hot patch 008.
>> This amounts to installing a new arapprove.dll file.
>>
>> There's only one problem, I can't find this patch on the BMC web site;
>> go figure. If you go to there ftp site the last patch you see is 007.
>> I've sent BMC an update explaining I can't find this patch and I await
>> their reply.
>>
>> Thanks again for the help,
>>
>> Larry B.
>
> ---
> David Durling [email protected]
> Enterprise IT Services 706-542-0223
> University of Georgia
>
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