Remedy is far more mature on its processes and how the software supports them. Compare the CMDBs under the covers for a real good example. MS apps are aimed at the SMB stack for now. Not sure how they would scale. Don't let the focus be on the GUI - focus on comparing internals, like how would one customize the apps or the structure?
Rick On Mar 22, 2012 2:18 PM, "Pierson, Shawn" <[email protected]> wrote: > ** > > It looks like my newly merged company is going to evaluate different ITSM > suites. Specifically, the evaluation is between keeping Remedy and going > with Microsoft SCSM. From what I can tell BMC doesn’t really consider SCSM > a competing product so they don’t have any literature available showing why > Remedy is a better product.**** > > ** ** > > Unfortunately, I’m expecting that I will end up giving a presentation on > our current Remedy system and what we currently do, to be followed by a > slick Microsoft salesperson who can promise anything they want with no > basis in reality. I’ve done some investigation into SCSM and while they > seem to have made progress, it’s still primitive compared to Remedy in my > eyes. However, being an I.T. person rather than a sales person, I may not > be able to easily convey my point of view well.**** > > ** ** > > So my question is to any of you that have looked at SCSM, especially the > newest version, what is your opinion on the product? If you think Remedy > is better, why?**** > > ** ** > > Thanks,**** > > ** ** > > *Shawn Pierson * > > Remedy Developer | Southern Union**** > > ** ** > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
