John, you are shameless :)
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Thursday, March 22, 2012 2:46 PM To: [email protected] Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager ** I don't think the question of "better" is the right thing to chase. I think you want to chase the differentiators - and educate your audience -- they will decide "better". You will have 10x more respect if you avoid the term "better". If you talk about marketshare, dedication to the field, leadership, successes, cost of ownership, risk of success, long term viability, etc... You will be more respected. Then (with your newly earned respect) -- you slide in "We wouldn't even be discussing leaving ARS if we ran Kinetic with our BMC ITSM"... Good luck. :) Have fun, -John (I always have to slide a little Kinetic into my posts) On Thu, Mar 22, 2012 at 1:18 PM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** It looks like my newly merged company is going to evaluate different ITSM suites. Specifically, the evaluation is between keeping Remedy and going with Microsoft SCSM. From what I can tell BMC doesn't really consider SCSM a competing product so they don't have any literature available showing why Remedy is a better product. Unfortunately, I'm expecting that I will end up giving a presentation on our current Remedy system and what we currently do, to be followed by a slick Microsoft salesperson who can promise anything they want with no basis in reality. I've done some investigation into SCSM and while they seem to have made progress, it's still primitive compared to Remedy in my eyes. However, being an I.T. person rather than a sales person, I may not be able to easily convey my point of view well. So my question is to any of you that have looked at SCSM, especially the newest version, what is your opinion on the product? If you think Remedy is better, why? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
