Joe, you sound like all of our customers/clients going from home grown apps to out off the box ITSM. ;)
Jason On Mar 22, 2012 1:57 PM, "Joe Martin D'Souza" <[email protected]> wrote: > ** > Windows 7 sucks interface wise. Nothings found where it used to be. When > I first started using it, it was frustrating to try to find simple things > like changing your display size! Took me quite a bit to figure that out. > Agreed it was nice of them to think of those starting to use windows for > the first time in their lives – it didn’t matter to them. What about the > existing customer base that has used it for the past 15 years? Why make > them to relearn a ‘new’ interface? > > Joe > > *From:* Larry Barnes <[email protected]> > *Sent:* Thursday, March 22, 2012 4:45 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Subject:* OT: Remedy ITSM Versus Microsoft Service Center System Manager > > ** > So Lee, are you saying that MS will take as long to get SCSM right as it > did to go from Windows 3.1.1 to Windows 7 ;-o) > > L.B. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Lee Cullom > *Sent:* Thursday, March 22, 2012 12:49 PM > *To:* [email protected] > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager > > ** > > This is an interesting topic to me… I think I barely stayed on-topic, so I > didn’t OT it, but feel free to move on with your life rather than reading… > **** > > **** > > Microsoft is making inroads, but they still have little to no market > share. They are now giving away SCSM when you own SCOM or SCCM. It’s > their most effective strategy. I’ve seen them pop up in 2 Remedy accounts > in the Southeast recently. I would be careful. Microsoft tinkers around > for about 10 years, but they eventually get things right. However, it > seems they have more success with *infrastructure* products (for example): > **** > > **** > > O/S – Windows 3.1.1 wasn’t very good was it? Windows 7… I am actually in > love with it. **** > > SCCM – SMS was pathetic at one time… but… they kept at it. **** > > SQL Server – Remember when people used to call that a joke? It was the > old Sybase code! **** > > SCOM – They now sell almost $1 Billion/year of this product. This was yet > another acquisition that started off rocky…**** > > Virtualization – It keeps on improving… and with their pricing and recent > improvements, they might be able to take on VMware in 1-2 more major > releases.**** > > OLAP – SQL Analysis Services was the laughing stock of BI in 2000, even in > the 2005 release it was worse than BO. People typically stop laughing when > they see our product query 4.1 Million CI records (in Atrium CMDB) in less > than 3 seconds. Yes, that’s right, less than 3 seconds. On a server with > 8 GB of memory and 4 processors… and no additional database licenses (you > hit an .XML data store).**** > > MS Exchange – You have to admit, it’s still better than Gmail.**** > > **** > > On the enterprise *applications* side though, they haven’t fared so > well. They have had the CRM product for a great deal of time, but haven’t > cracked 4% market share in the latest Gartner report. Great plains has > done very well, but only in the SMB. So, it is interesting. Microsoft has > been successful in enterprise IT, but typically on the infrastructure side, > not applications like SCSM.**** > > **** > > However, after seeing the *worst* ITSM product (maybe not worst, but > pretty darn bad) on the market attain 7% Market share (aka CA Service Desk > Manager)… and IBM Lotus Notes still hanging on to 7% of email server market > share, I know that product isn’t everything… unfortunately.**** > > **** > > Lee**** > > **** > > *Lee Cullom **| President | Northcraft Analytics* > > *IT Metrics Specialist | Business Intelligence for ITSM* > > *Direct - 678-438-7244 | [email protected] * > > *Main - **(678) 664-ITSM*** > > [image: Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[image: > Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> > **** > > *http://www.northcraftanalytics.com* <http://www.northcraftanalytics.com/> > * * > > *Click on “View Demo” to see the product in action* > > ** > > **** > > **** > > **** > > **** > > **** > > **** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Brittain, Mark > *Sent:* Thursday, March 22, 2012 3:24 PM > *To:* [email protected] > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > Agree with Fred. Give BMC the opportunity to retain your business and take > the load off your shoulders**** > > **** > > *From:* Action Request System discussion list(ARSList) > [mailto:[email protected]] *On Behalf Of *Grooms, Frederick W > *Sent:* Thursday, March 22, 2012 2:40 PM > *To:* [email protected] > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > If they are having an MS salesperson in then maybe you need to have a BMC > salesperson in as well … Apples to Apples**** > > **** > > Fred**** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Rick Cook > *Sent:* Thursday, March 22, 2012 1:24 PM > *To:* [email protected] > *Subject:* Re: Remedy ITSM Versus Microsoft Service Center System Manager* > *** > > **** > > ** **** > > Remedy is far more mature on its processes and how the software supports > them. Compare the CMDBs under the covers for a real good example. MS apps > are aimed at the SMB stack for now. Not sure how they would scale. Don't > let the focus be on the GUI - focus on comparing internals, like how would > one customize the apps or the structure?**** > > Rick**** > > On Mar 22, 2012 2:18 PM, "Pierson, Shawn" wrote:**** > > ** **** > > It looks like my newly merged company is going to evaluate different ITSM > suites. Specifically, the evaluation is between keeping Remedy and going > with Microsoft SCSM. From what I can tell BMC doesn’t really consider SCSM > a competing product so they don’t have any literature available showing why > Remedy is a better product.**** > > Unfortunately, I’m expecting that I will end up giving a presentation on > our current Remedy system and what we currently do, to be followed by a > slick Microsoft salesperson who can promise anything they want with no > basis in reality. I’ve done some investigation into SCSM and while they > seem to have made progress, it’s still primitive compared to Remedy in my > eyes. However, being an I.T. person rather than a sales person, I may not > be able to easily convey my point of view well.**** > > So my question is to any of you that have looked at SCSM, especially the > newest version, what is your opinion on the product? If you think Remedy > is better, why?**** > > Thanks,**** > > *Shawn Pierson ***** > > Remedy Developer | Southern Union **** > > **** > ------------------------------ > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited.**** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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