So it doesn’t check what's already installed on the server as a pre-check and stop a user from installing SP3 the applications are not at a minimum version? Let alone none of them are already installed? That would seem like a fault with the installer when compared with its predecessors as previous installers performed a pre-check..
Joe From: Roger Justice Sent: Tuesday, March 27, 2012 10:57 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: AR 7.6.04sp3 Fresh Install ** There is a KA on support posted that states ARS SP2, Atrium SP2 and ITSM SP2 must be installed and then you can upgrade to ARS SP3 -----Original Message----- From: Tommy Morris <[email protected]> To: arslist <[email protected]> Sent: Tue, Mar 27, 2012 10:54 am Subject: Re: AR 7.6.04sp3 Fresh Install ** Ah, I was thinking that People was part of AR foundation. I have not performed a fresh install in so long I had become used to People being there. The upgrade from CMDB 2.2 to 7.6 pushed People records to the Person form but I guess that will not try to run on an install. I was thinking that may be why my CMDB 7.6.04 sp2 install was failing. From: Action Request System discussion list(ARSList) [mailto:[email protected]?] On Behalf Of strauss Sent: Tuesday, March 27, 2012 9:46 AM To: [email protected] Subject: Re: AR 7.6.04sp3 Fresh Install ** The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: [email protected] Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [email protected] 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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