IMHO, the problem is the reverse of that – the application service pack 2 installers won’t install on an Sp3 system (they wouldn’t install correctly on an Sp1 system either, making the KA referenced below a joke, but that’s another story). I would not expect an SP to ARS to look at everything else on the server beyond the ARS core. The individual app installers do, because they depend on ARS core modules, but the inverse is not true.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 27, 2012 10:35 AM To: [email protected] Subject: Re: AR 7.6.04sp3 Fresh Install ** So it doesn’t check what's already installed on the server as a pre-check and stop a user from installing SP3 the applications are not at a minimum version? Let alone none of them are already installed? That would seem like a fault with the installer when compared with its predecessors as previous installers performed a pre-check.. Joe From: Roger Justice<mailto:[email protected]> Sent: Tuesday, March 27, 2012 10:57 AM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Re: AR 7.6.04sp3 Fresh Install ** There is a KA on support posted that states ARS SP2, Atrium SP2 and ITSM SP2 must be installed and then you can upgrade to ARS SP3 -----Original Message----- From: Tommy Morris <[email protected]<mailto:[email protected]>> To: arslist <[email protected]<mailto:[email protected]>> Sent: Tue, Mar 27, 2012 10:54 am Subject: Re: AR 7.6.04sp3 Fresh Install ** Ah, I was thinking that People was part of AR foundation. I have not performed a fresh install in so long I had become used to People being there. The upgrade from CMDB 2.2 to 7.6 pushed People records to the Person form but I guess that will not try to run on an install. I was thinking that may be why my CMDB 7.6.04 sp2 install was failing. From: Action Request System discussion list(ARSList) [mailto:[email protected]?] On Behalf Of strauss Sent: Tuesday, March 27, 2012 9:46 AM To: [email protected]<mailto:[email protected]> Subject: Re: AR 7.6.04sp3 Fresh Install ** The 7.6.04.03 installer is only AR Server, mid-tier, clients, and other core components (assignment, approval, email). We are still waiting for SP3 for Atrium, ITSM (where the CTM: records are), SLM, RKM, SRM, especially since the ITSM SP2 was basically uninstallable on an upgraded SP1 system. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Tommy Morris Sent: Tuesday, March 27, 2012 9:35 AM To: [email protected]<mailto:[email protected]> Subject: AR 7.6.04sp3 Fresh Install ** Has anyone completed a fresh install of AR 7.6.04sp3? I installed on a new system and received an “Installed Successfully” message but there are no CTM forms (CTM:People etc). There are only 263 records in ARSCHEMA. I uninstalled and deleted the database object and tried to install again but have the same results. Environment: Windows 2008sr3 x64 SQL Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services [wlmailhtml:%7bEC74FF82-7ED9-4A6F-A850-D284C281FD19%7dmid://00000123/!cid:[email protected]]<http://www.pinebreeze.com/> [email protected]<https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197&URL=mailto%3atommy.morris%40pinebreeze.com> 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
