Thanks for sharing that doc. This would be quite useful trying to integrate custom applications into the ITSM suite..
Joe From: Goodall, Andrew C Sent: Friday, April 20, 2012 1:44 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE ** All, FYI – just found out that the direct url link calls to create, display, or search a record has changed in 7.6.04 due to the SHR:LandingConsole workflow e.g. to display an incident in search mode you used to be able to do: http://%3cmidtierserver%3e/arsys/forms/%3cARSSERVER%3e/HPD%3AHelp+Desk/Best+Practice+View/?qual='1000000161'=%22%3cINCIDENTNUMBER%3e%22 now in 7.6.04 you have to use: http://%20%3cmidtierserver%3e/arsys/forms/%3cARSSERVER%3e/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610='1000000161'%3D%22%3cINCIDENTNUMBER%3e%22 see attached that we got from BMC Support. BMC Simplicity at its finest. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
