The only direct access URL that still works, without specifying the SHR:LandingConsole is the one where the entry id (field id 1) is specified, such as
http://remedy/arsys/servlet/ViewFormServlet?server=remedyapp&form=CHG%3AInfrastructure%20Change&eid=CRQ000000100001 it really SUCKS that the other direct URL ones don't work, such as the ones where you can specify a query. This new FEATURE broke some existing integrations and made us redesign other ones... just great. In the ITSM world, having to deal with entry id makes things kludgy for integrations, since it is the incident ID or change ID that are visible to the user. But at least that direct ccess URL with the entry ID works. I hope BMC does not break that one in ITSM 7.7. The direct access URL mechanism as described in the mid-tier guide page 76-84 has been implemented for years now until the @#$%^& landing console It seems to me backwards compatibility should mean more than just API version compatibility: it should also consider URLs, specially when more and more integrations use these features to display whatever request/ticket/etc. This kind of problems could be avoided if there was more communication and coordination between the different groups that develop the modules, whether ITSM modules or core ARS components. Who knows where in the world this SHR:LandingConsole was cooked up, but the dudes there definitely had no idea about the consequences of their design for existing customers. Now if you want to talk about BMC simplicity, an excellent topic is mid-tier active link logging 8 - 0 / As far as I'm concerned, that whole active link logging area needs to be totally re-designed so it's half useful. Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Goodall, Andrew C [[email protected]] Sent: Friday, April 20, 2012 1:44 PM To: [email protected] Subject: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO SHR:LANDINGCONSOLE INTERFERENCE ** All, FYI – just found out that the direct url link calls to create, display, or search a record has changed in 7.6.04 due to the SHR:LandingConsole workflow e.g. to display an incident in search mode you used to be able to do: http://<MIDTIERSERVER>/arsys/forms/<ARSSERVER>/HPD%3AHelp+Desk/Best+Practice+View/?qual='1000000161'=%22<INCIDENTNUMBER>%22<UrlBlockedError.aspx> now in 7.6.04 you have to use: http:// <MIDTIERSERVER>/arsys/forms/<ARSSERVER>/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610='1000000161'%3D%22<INCIDENTNUMBER>%22<UrlBlockedError.aspx> see attached that we got from BMC Support. BMC Simplicity at its finest. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
