Joe Martin D’Souza,
Please forward me your resume to discuss the Remedy position. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent & Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.<http://www.maxhire.net/cp/?E95E64361D43717B7E57192D>

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Joe Martin D'Souza
Sent: Friday, April 20, 2012 1:02 PM
To: [email protected]
Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO 
SHR:LANDINGCONSOLE INTERFERENCE

**

Thanks for sharing that doc. This would be quite useful trying to integrate 
custom applications into the ITSM suite..

Joe

From: Goodall, Andrew C<mailto:[email protected]>
Sent: Friday, April 20, 2012 1:44 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected]<mailto:[email protected]>
Subject: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO 
SHR:LANDINGCONSOLE INTERFERENCE

**
All,

FYI – just found out that the direct url link calls to create, display, or 
search a record has changed in 7.6.04 due to the SHR:LandingConsole workflow

e.g. to display an incident in search mode you used to be able to do:

http://%3cmidtierserver%3e/arsys/forms/%3cARSSERVER%3e/HPD%3AHelp+Desk/Best+Practice+View/?qual='1000000161'=%22%3cINCIDENTNUMBER%3e%22

now in 7.6.04 you have to use:

http://%20%3cmidtierserver%3e/arsys/forms/%3cARSSERVER%3e/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610='1000000161'%3D%22%3cINCIDENTNUMBER%3e%22

see attached that we got from BMC Support.

BMC Simplicity at its finest.

Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
<http://www.jcp.com/>


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