Interesting ... so if we have owned it for numerous years and we're not an ITSM Suite owner does that mean it will no longer be available for us. What if we get a new PC which requires a new license key. I have received a letter notification from BMC but it was vague about those kinds of details.
Thanks, Susan On Tue, Jun 19, 2012 at 11:31 AM, Easter, David <[email protected]>wrote: > ** > > **** > > ** ** > > EPD is configured to show only what you have under contract. If you did > not purchase the ITSM Suite (i.e. you purchased individual products under > legacy pricing), that may be why you are not seeing it. It’s inside the > Suite itself and available only to Suite customers.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* Tuesday, June 19, 2012 9:22 AM > > *To:* [email protected] > *Subject:* Re: Abydos is now BMC**** > > ** ** > > ** name should be BMC Remedy IT Service Management - process designer > I have searched the master / and the patched.. Zero... > I have also searched "process designer " and Zero again.. > > is it under ITSM stuff.. --- I do not see it there either.. > give me a name.. is it called as above ? BMC Remedy IT Service > Management - process designer**** > > On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley <[email protected]> wrote:** > ** > > ** **** > > Yes...it's included in the 7.6 release and it's on the epd...just tough to > find...but it's there**** > > On Apr 23, 2012 5:48 PM, "Joe Martin D'Souza" <[email protected]> wrote:** > ** > > ** **** > > **** > > By ‘no upcharge’ what do you mean.. The 4 letter word free??**** > > **** > > Joe**** > > **** > > *From:* patrick zandi <[email protected]> **** > > *Sent:* Monday, April 23, 2012 5:41 PM**** > > *Newsgroups:* public.remedy.arsystem.general**** > > *To:* [email protected] **** > > *Subject:* Re: Abydos is now BMC**** > > **** > > ** **** > > Can I get mine now?**** > > On Mon, Apr 23, 2012 at 4:41 PM, Easter, David <[email protected]> > wrote:**** > > ** **** > > Current (i.e. on the latest version) owners of the ITSM Suite are > tentatively expected to have entitlement to what was known as the Designer > product (now the BMC Remedy IT Service Management - Process Designer) without > an upcharge, yes. **** > > **** > > -David J. Easter**** > > Manager of Product Management, Remedy Platform**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Kelly Deaver > *Sent:* Monday, April 23, 2012 1:34 PM > *To:* [email protected] > *Subject:* Abydos is now BMC**** > > **** > > ** **** > > I just happened on this..**** > > > http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement > **** > > > Now the big question.. are all the current ITSM Suite owners entited to it > or will there be an upcharge?**** > > **** > > **** > > BTW - Good move BMC!**** > > **** > > Kelly Deaver > Unisys Corporation**** > > [email protected] (ARSlist mail) > mailto:[email protected] <[email protected]> (Business mail) > **** > > > > > -- > Patrick Zandi**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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