Just to clarify a bit, BMC does not say that the core Atrium product would not work with ARS 7.6.04p003. They just said the upgrade/install path from pre-CMDB 7.6.04p002 to CMDB 7.6.04p002 should be first on ARS 7.6.04p002 and then you can upgrade base ars to 7.6.04p003.
Here is the actual article: https://kb.bmc.com/infocenter/index?page=content&id=S:KA364458 I did not think much while installing as this is just a minor version difference. The Atrium installer ran until the end and it failed consistently during post install steps. To BMCs advantage they did provided backward compatibility in regards to the actual atrium product as they promised, but not to the atrium installer. On Wednesday, June 27, 2012 10:57:33 AM UTC-7, Barbour, Brandi D wrote: > > ** > > Not to dispute what BMC is saying, however we have went to ARS 7.6.4 sp 3 > and are using Atrium and ITSM 7.6.4 sp2. In the 4th week of testing and > will be deploying in another month. We have tested CMDB but it will not be > fully populated until later this year, however so far it is functioning as > expected. > > > > > > > > *Brandi Barbour*** > > Sr. Software Engineer > > Development Services > > [email protected] <[email protected]> > > T 972-431-2944 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* Wednesday, June 27, 2012 12:33 PM > *To:* [email protected] > *Subject:* Re: 7.6.4 SP3 > > > > ** I love this re-invent the wheel, because we went to 3rd world coding > (do not give me the poo about 3rd world stuff terminology .. when I was > in school, that is what was said -so put that in your pipe! PC'er) > > On Wed, Jun 27, 2012 at 1:07 PM, patchsk <[email protected]> wrote: > > ** One note though, if you upgrade to ars 7.6.04p003 then you cannot > install/upgrade to atrium 7.6.04p002. > > As per BMC it is because of the version mismatch. > > What you can do is upgrade ars to 7.6.04p002 and install/upgrade to atrium > to 7.6.04p002, then if you want you can upgrade ars from 7.6.04p002 to > 7.6.04p003. > > or wait till they release atrim 7.6.04p003. > > I know it is kind of twisted but it is what it is. > > > > On Wednesday, June 27, 2012 8:54:55 AM UTC-7, Brian Goralczyk wrote: > > Does anybody have a handy list of issues/benefits from this upgrade > besides the one listed in the PDF? Management wants a list and I would > like to be as comprehensive as possible. > > Any comments would be welcome and appreciated. > > Thanks, > > Brian > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
