Hello Experts, I am looking into resources for comparing BMC Remedy ITSM Vs Service Now.
But, we have to admit that BMC's RoD SaaS solution is not competing anywhere with Service Now ITSM SaaS Solution. ( The comparative figures of both solutions tells everyone real story). I am wondering how BMC Remedy on premise ITSM can beat Service now since RoD,RemedyForce solution is also not giving any real fight to Service Now due to number of reasons. I can think of following parameters while comparing Remedy ITSM Vs Service Now. a) License Cost - Remedy ITSM licensing cost structure is too high as compared to Service now licensing cost.SNOW charges licenses as per usage. b) Implementation timelines - Service now holds edge over Remedy ITSM since they have instance based implementation. ( Service Now still haven't tested ITSM upgrade roadblocks) c) Customization Ease - Remedy ITSM will win over this point since their ITSM source code is open to customized for customers. d) Support and Maintenance Costs - Service now holds edge over Remedy in this point. I am wondering how BMC win deals over SNOW. What are strong selling points of BMC Remedy ITSM over SNOW? Regards, Sachin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
