SNOW does do on-premise installs for customers that want/need to maintain control of their data.
j On Jul 4, 2012, at 10:50 AM, Doug Blair <d...@blairing.com> wrote: > Sachin, > > It's a holiday in the US, and I'm stuck on a long train ride. Let me take a > stab at this one. > > First, understand that the ARSLIST is primarily devoted to technical, not > sales, discussions of BMC/Remedy software and related products. Those of us > on this list have already made the decision that the BMC product presents the > best solution for our respective organizations and we are now concerned with > fine tuning, implementation and configuration of the beast. > > Second, everything related to licensing and cost is negotiable. Software > functionality generally is not. It does what it does, and you use it or not. > In a competitive situation I am sure you will find BMC and SNOW salespersons > can be aggressive when needed. I am not suggesting that BMC will > automatically discount anything just because you mention Service Now, but I > have observed that the SNOW people wouldn't be in the game had not BMC (or HP > or IBM or CA or some other vendor) already softened the target. > > To your points, BMC/Remedy has been in that upper right Gartner quadrant for > years, for completeness of vision and quality of implementation. They sit on > standards boards, adapt to (and set) industry trends, constantly improve > their design, make their technical and process experts available to clients, > integrate with dozens of other products and publish API's for developers. You > will not find a more customer-centric organization, wiling to listen to > issues and adapt to what the customer needs. They will show out how to do it > or (to your customization point) you can do the adaptation yourself. Yes, > there is a constant stream of new releases, and I wouldn't want it any other > way, for what we now call ITSM or ITIL is an evolving science. > > Any discussion of Service Now should include some deliberation about how much > of your vital business data your willing to let go outside of your control. > The SNOW offering lives in a server farm in someone else's data center and > can become totally unavailable instantly in the event of a contract dispute > (as opposed to a recoverable technical issue like a severed network). That's > a risk you (in IT) can't control. Who owns your data? I personally have the > same concerns about the Remedy On Demand or other externally hosted products > for organizations where IT is a core technology. If all your company does is > write Word documents and send emails, then maybe this is not such a big > concern, but if your company does something to transform data for profit then > I feel it's important to keep all the controls in-house. Service Now does not > offer such a product, which takes them out of the market for sectors like > government, healthcare, and anyplace else with a robust security concern. > > For my money, the decision on an ITIL implementation vendor is also made > taking note of the company's past behaviors and historical reasons for > existence. BMC (née Remedy) has evolved to help businesses run their IT > services efficiently. Service Now has evolved for the specific purpose of > skimming customers from BMC. Which of those is thinking about your company's > best interests? > > Finally, would you make a decision about medical care, automotive > maintenance, or business critical technology based solely on the cost? While > that is a negotiable point and you can make a "deal" on anything > > Doug > > -- > Doug Blair > +1 224-558-5462 > > Sent from my new iPad > Auto-corrected typos, misspellings and non-sequiturs are gratefully > attributed to Steve Jobs :-) > > On Jul 4, 2012, at 4:55 AM, Sachin <sachin.namjo...@gmail.com> wrote: > >> Hello Experts, >> >> >> I am looking into resources for comparing BMC Remedy ITSM Vs Service Now. >> >> But, we have to admit that BMC's RoD SaaS solution is not competing >> anywhere with Service Now ITSM SaaS Solution. ( The comparative figures of >> both solutions tells everyone real story). >> >> I am wondering how BMC Remedy on premise ITSM can beat Service now since >> RoD,RemedyForce solution is also not giving any real fight to Service Now >> due to number of reasons. >> >> I can think of following parameters while comparing Remedy ITSM Vs Service >> Now. >> >> >> a) License Cost - Remedy ITSM licensing cost structure is too high as >> compared to Service now licensing cost.SNOW charges licenses as per usage. >> >> >> b) Implementation timelines - Service now holds edge over Remedy ITSM since >> they have instance based implementation. ( Service Now still haven't tested >> ITSM upgrade roadblocks) >> >> >> c) Customization Ease - Remedy ITSM will win over this point since their >> ITSM source code is open to customized for customers. >> >> >> d) Support and Maintenance Costs - Service now holds edge over Remedy in >> this point. >> >> >> I am wondering how BMC win deals over SNOW. What are strong selling points >> of BMC Remedy ITSM over SNOW? >> >> >> >> Regards, >> >> Sachin >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
