Sachin, It's a holiday in the US, and I'm stuck on a long train ride. Let me take a stab at this one.
First, understand that the ARSLIST is primarily devoted to technical, not sales, discussions of BMC/Remedy software and related products. Those of us on this list have already made the decision that the BMC product presents the best solution for our respective organizations and we are now concerned with fine tuning, implementation and configuration of the beast. Second, everything related to licensing and cost is negotiable. Software functionality generally is not. It does what it does, and you use it or not (modulo BMC/Remedy customizations) In a competitive situation I am sure you will find BMC and SNOW salespersons can be aggressive when needed. I am not suggesting that BMC will automatically discount anything just because you mention Service Now, but I have observed that Service Now wouldn't be in the game had not BMC (or HP or IBM or CA or some other vendor) already softened up the target. To your points, BMC/Remedy has been in that upper right Gartner quadrant for years, for completeness of vision and quality of implementation. They sit on standards boards, adapt to (and set) industry trends, constantly improve their design, make their technical and process experts available to clients, integrate with dozens of other products and publish API's for developers. You will not find a more customer-centric organization, wiling to listen to issues and adapt to what the customer needs. They will show out how to do it or (to your customization point) you can do the adaptation yourself. Yes, there is a constant stream of new releases, and I wouldn't want it any other way, for what we now call ITSM or ITIL is an evolving science. Any discussion of Service Now should include some deliberation about how much of your vital business data your willing to let go outside of your control. The SNOW offering lives in a server farm in someone else's data center and can become totally unavailable instantly in the event of a contract dispute (as opposed to a recoverable technical issue like a severed network). That's a risk you (in IT) can't control. Who owns your data? I personally have the same concerns about the Remedy On Demand or other externally hosted products for organizations where IT is a core technology. If all your company does is write Word documents and send emails, then maybe this is not such a big concern, but if your company does something to transform data for profit then I feel it's important to keep all the controls in-house. Service Now does not offer such a product, which takes them out of the market for sectors like government, healthcare, and anyplace else with a robust security concern. BMC does. For my money, the decision on an ITIL implementation vendor is also made taking note of the company's past behaviors and historical reasons for existence. BMC (née Remedy) has evolved to help businesses run their IT services efficiently. Service Now has evolved for the specific purpose of skimming customers from BMC. Which of those is thinking about your company's best interests? Finally, would you make a decision about medical care, automotive maintenance, or business critical technology based solely on the cost? Do you want a long term partnership with the best in breed or to use a lowest common denominator commodity? Or more simply, are you serious about IT? That's how. Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Jul 4, 2012, at 4:55 AM, Sachin <sachin.namjo...@gmail.com> wrote: > Hello Experts, > > > I am looking into resources for comparing BMC Remedy ITSM Vs Service Now. > > But, we have to admit that BMC's RoD SaaS solution is not competing anywhere > with Service Now ITSM SaaS Solution. ( The comparative figures of both > solutions tells everyone real story). > > I am wondering how BMC Remedy on premise ITSM can beat Service now since > RoD,RemedyForce solution is also not giving any real fight to Service Now due > to number of reasons. > > I can think of following parameters while comparing Remedy ITSM Vs Service > Now. > > > a) License Cost - Remedy ITSM licensing cost structure is too high as > compared to Service now licensing cost.SNOW charges licenses as per usage. > > > b) Implementation timelines - Service now holds edge over Remedy ITSM since > they have instance based implementation. ( Service Now still haven't tested > ITSM upgrade roadblocks) > > > c) Customization Ease - Remedy ITSM will win over this point since their ITSM > source code is open to customized for customers. > > > d) Support and Maintenance Costs - Service now holds edge over Remedy in this > point. > > > I am wondering how BMC win deals over SNOW. What are strong selling points > of BMC Remedy ITSM over SNOW? > > > > Regards, > > Sachin > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
