Sachin, There are a number of statements in your message that are simply false.
Both the RoD and RemedyForce solutions are competing quite effectively with the ServiceNow solutions. The installed instances of these solutions is growing at a faster rate than installed instances of ServiceNow. In their own releases, ServiceNow has stated that they have significant competition from BMC. In their own releases, they are stating that they are pursuing a PaaS (Platform as a Service) model rather than an ITSM solution as their primary focus. Look at EVERY analysis analysis and positioning of the companies with respect to Service Management, Change Management, Asset Management, CMDB, ... (you pick the category), and BMC is ranked well higher to significantly higher for that space. BMC is in the leadership or full solution section while the competition is not. Then, you look at BMC with proven scalability in production with long term use to 1000s of concurrent users and millions of records. You look at the feature set with full features across many solutions with the need to customize just to get basic capabilities working. Or you take the RemedyForce solution built on the number one SaaS platform out there with proven track record and capability -- a terrific solution for the medium and small environment. Your statement about the solution not competing is simply false. The facts do not back it up. The statements from ServiceNow itself do not back it up. The customers up and running on both the Rod and RemedyForce solutions do not back it up. As for your specific points: Licensing costs -- The costs of the BMC solutions are competitive. And when you look at the solution you get, you are getting much more capability and much more functionality with the BMC solution. Implementation times -- We know that the average customer to get up and running with the functionality they want and need to run is shorter with the BMC solution. A big part of that is because the functionality is already there with the BMC solution and has to be customized into the other solutions. There are programs in place that bring a customer active within a very short window and without having heavy customization. Customization ease -- Yes, BMC does not require you to write code to customize. It has the overlay feature so you can see your definitions and the original BMC definitions. It is driven much more by configuration than other solutions. And there is an upgrade model that allows you to have your customizations AND the updates from BMC rather than just blocking all updates if you have customized. Support and maintenance costs -- Again, we are competitive in this area. And, the reliability and scalability and overall performance characteristics -- consider the characteristics of a full implementation with all the functionality you need. One more comment about cost. Our goal is not to be the "low price leader". Our goal is to be competitive with pricing and to offer the most complete, most functional, most effective, most successful solution to our customers so that they are getting the absolute most complete capability out of a COMPETITIVE price that may or may not be the absolute lowest. And remember, the VALUE to the organization is not just the "price". BMC is the highest VALUE solution by far. Strong points of BMC over ALL the competition Most complete ITSM (and affiliated pieces) solution Most scalable solution Most deployed solution Most robust and complete architecture And, this is all regardless of whether you are using SaaS, an outsourcer, a managed service, or an on-premise solution. You can mix and match as appropriate. All of this can be broken down and I would encourage anyone to talk to your account executives if you have questions. I just encourage everyone to really look at the details and the real facts behind generalizations that are often made to make sure you are looking at the reality of situations. And remember, you are looking for a solution that is mission critical to the IT department and mission critical to your enterprise and you need it to be able to solve the problems you are having and move the organization forward to being able to do business better. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sachin Sent: Wednesday, July 04, 2012 2:56 AM To: [email protected] Subject: BMC Remedy ITSM Vs Service Now Hello Experts, I am looking into resources for comparing BMC Remedy ITSM Vs Service Now. But, we have to admit that BMC's RoD SaaS solution is not competing anywhere with Service Now ITSM SaaS Solution. ( The comparative figures of both solutions tells everyone real story). I am wondering how BMC Remedy on premise ITSM can beat Service now since RoD,RemedyForce solution is also not giving any real fight to Service Now due to number of reasons. I can think of following parameters while comparing Remedy ITSM Vs Service Now. a) License Cost - Remedy ITSM licensing cost structure is too high as compared to Service now licensing cost.SNOW charges licenses as per usage. b) Implementation timelines - Service now holds edge over Remedy ITSM since they have instance based implementation. ( Service Now still haven't tested ITSM upgrade roadblocks) c) Customization Ease - Remedy ITSM will win over this point since their ITSM source code is open to customized for customers. d) Support and Maintenance Costs - Service now holds edge over Remedy in this point. I am wondering how BMC win deals over SNOW. What are strong selling points of BMC Remedy ITSM over SNOW? Regards, Sachin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
