Hello,

Are you talking about incomign email fucntionality??

then yes systen deletes the mail from the mailbox once read.
You can see it from the log what is happening in the backend and why it
giving error.

It will be helpful if you can post te error log

On Thu, Jul 12, 2012 at 1:50 PM, Misi Mladoniczky <m...@rrr.se> wrote:

> Hi,
>
> Do you mean deleted from the mail server?
>
> You should have a copy in AR System Email Messages, right?
>
> When a record has been created in AR System Email Messages, the original
> mail is always deleted.
>
> You might configure your email system to keep a copy of all emails in
> another mailbox.
>
>         Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > dear list,
> >
> > when an error occurs on email submission, the Email engine deletes the
> > message and logs an entry in AR System Email Error Logs.
> > I need to catch the email before it is deleted.
> > Is there a (simple) way to do so?
> > Any help would be appreciated.
> > Best
> > serouche
> >
> >
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