Serouche, You didn't state what version ARS. The "AR System Email Error Messages" form was introduced in the 7.6.x version of ARS.
Unless you have custom workflow the default escalation leaves inbound emails in the "AR System Email Messages" form for a couple of days before deleting them. The original email is an attachment on the Advanced Options -> Attachment Alternatives tab Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patchsk Sent: Thursday, July 12, 2012 12:05 PM To: [email protected] Subject: Re: catch the email before it is deleted ** You should be able to find a form with name AR System Email Error Messages, which is an exact replica of AR System Email Messages form, with additional feature(button) to copy entry to AR System Email Messages form. If you do not find it you can re import this form from the def file in the email engine install folder. If I understand correctly you want to catch email errors and reprocess them as they occur without have to resend the email from end user. We have a similar things. We have monitors setup on Email log files and then this form AR System Email Error Messages. Anytime the monitor detects a new line or a new entry then we get alerted. Then we go to AR System Email Error Messages form and look for the error entry, correct the data and then click the button Copy To AR System Email Messages Form. It will create a regular entry in Email form and email engine will pick it up in the next pooling. -----Original Message----- On Thursday, July 12, 2012 3:02:09 AM UTC-7, Remedy Maniac wrote: ** I am concerned by incoming emails and I do not see any "AR System Email Error Messages" in my ARSystem installation -----Original Message----- On 7/12/2012 11:42 AM, Rajesh Nair wrote: ** if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it. if the option is NO and still the message gets deleted then you probably need to check for the workflow. -----Original Message----- On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac <[email protected]> wrote: i am thinking to that solution too. I already have a procedure to copy the email to disk before I give it to the email engine. But I'd like to build a workflow upon the error occurs So i'd like to have the email not being deleted from the Remedy database And to answer to Misi and Rajesh: - I was referring to emails that the email engine had already pulled, and not the one on the mail server where we have tons of copies of, - and looking into the logs didn't show me where to catch the email before the email engine deletes it. That would be cool if somebody would know and would share the knowledge It looks like that has something to do with the GUID of the email being generated or not ... cheers -----Original Message----- On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: we set up a rule on the mailbox to copy the email to another folder in the mailbox on arrival, that way regardless of what the email engine did, we caught the email Cheers, Malcolm -----Original Message----- On 12/07/2012, at 6:10 PM, "Remedy Maniac" wrote: dear list, when an error occurs on email submission, the Email engine deletes the message and logs an entry in AR System Email Error Logs. I need to catch the email before it is deleted. Is there a (simple) way to do so? Any help would be appreciated. Best serouche _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
