if i am not wrong in arsystem email messages configuration form you have an option for setting outgoing mail do u want to delete or not if set to know the mail remains in the email message form even if there is error in transmitting it.
if the option is NO and still the message gets deleted then you probably need to check for the workflow. On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac <remedy.man...@gmail.com>wrote: > i am thinking to that solution too. > I already have a procedure to copy the email to disk before I give it to > the email engine. But I'd like to build a workflow upon the error occurs > So i'd like to have the email not being deleted from the Remedy database > And to answer to Misi and Rajesh: > - I was referring to emails that the email engine had already pulled, and > not the one on the mail server where we have tons of copies of, > - and looking into the logs didn't show me where to catch the email before > the email engine deletes it. > > That would be cool if somebody would know and would share the knowledge > It looks like that has something to do with the GUID of the email being > generated or not ... > cheers > > > > > On 7/12/2012 10:55 AM, Gregory, Malcolm wrote: > >> we set up a rule on the mailbox to copy the email to another folder in >> the mailbox on arrival, that way regardless of what the email engine did, >> we caught the email >> >> Cheers, Malcolm >> >> On 12/07/2012, at 6:10 PM, "Remedy Maniac" <remedy.man...@gmail.com> >> wrote: >> >> dear list, >> >> when an error occurs on email submission, the Email engine deletes the >> message and logs an entry in AR System Email Error Logs. >> I need to catch the email before it is deleted. >> Is there a (simple) way to do so? >> Any help would be appreciated. >> Best >> serouche >> >> ______________________________**______________________________** >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> ______________________________**______________________________** >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > ______________________________**______________________________** > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
