> > Yes you can do it with active link set field action on when submission of > ticket if the status of the ticket is urent/high or the user is a VIP >
$PROCESS$ @@ : D:\Telalert\Telalert.exr -g "$Group Name$" -m "detials" the group name value should be the configuration file of telalert s/w hope this helps you -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: 12 July 2012 5:33 AM To: arslist@ARSLIST.ORG Subject: Re: TelAlert Telamon was purchased by one company that was subsequently purchased by another company. It is now owned by MIR3. Dave On Jul 11, 2012, at 5:04 PM, "Longwing, LJ CTR MDA/IC" < lj.longwing....@mda.mil> wrote: > I seem to remember that TelAlert belonged to Telamon which this > article seems to support > > http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/ > > but I can't seem to find any information for TelAlert on telamon.com...so I have no clue.... > > Paging is really more of 'texting' these days anyway as technology has > evolved...I can't tell you the last time I saw someone carrying around > a pager. And there are plenty of utilities available on the internet > to be able to send and receive texting....the only thing needed on the > reply is a command line tool that logs into Remedy and makes the > update in the proper place....wouldn't be hard to write :) > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza > Sent: Wednesday, July 11, 2012 2:47 PM > To: arslist@ARSLIST.ORG > Subject: Re: TelAlert > > That’s good too know.. Are they still around? > > I recall once even coming across a 'free' java based utility that did paging, I do not recall where I found it, but it worked pretty good for sending pages to standard pagers. I do not recall if it could receive any.. > It was more like an open source java script from what I recall.. > > Joe > > -----Original Message----- > From: Longwing, LJ CTR MDA/IC > Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups: > public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: TelAlert > > Many moons ago I used TelAlert with two way pagers and updated the Work Log of help desk tickets with the use of a command line tool provided by telalert (if I remember correctly at least) that allowed for such an update into Remedy...if not provided by telalert, it may have even been an ESP tool of the day....but I know for a fact that TelAlert allows for two way communications of SOME sort with pagers going back around a decade. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza > Sent: Tuesday, July 10, 2012 3:22 PM > To: arslist@ARSLIST.ORG > Subject: Re: TelAlert > > I have used EtherPage more than TelAlert, but to the best of my knowledge, they are both one way communication systems that do not know what to do with incoming communication.. > > You could try to handle incoming communication through email, wherein you could set up an Incoming Mailbox on your Email Engine, and instruct field personnel to use that email for sending responses.. > > Joe > > -----Original Message----- > From: Shellman, David > Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups: > public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: TelAlert > > Salehjee > > We do use TelAlert to alert for critical issues. However it is with our homegrown app and not ITSM. We also only use one way messaging. > > Sorry I can't be of more help with your question. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Salehjee Ahmed > Sent: Monday, July 09, 2012 8:31 PM > To: arslist@ARSLIST.ORG > Subject: TelAlert > > Hi > > I am trying integrate telalert with ITSM 7.6.x for critical incidents. I would like to know if anyone has successfully done it for group paging and also for 2 way paging. > > Thanks and I would really appreciate your reply. > > Salehjee Ahmed. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
