This is so true about paging being almost the equivalent of texting..
I think more than paging, I personally would look into options of 'Instant
Message' integration if I were a PM looking into messaging options.... That
would be even more interactive given that you have the option these days of
using it both from a PC as well as most smart and semi-smart if I may call
them that, phones.. The fact that it could be used both from a PC or a phone
makes it more flexible..
Off course there's email but its not an instant message in some sense,
although it is as instant as anything can be these days..
I seem to remember the name Telamon too..
Joe
-----Original Message-----
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, July 11, 2012 5:03 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert
I seem to remember that TelAlert belonged to Telamon which this article
seems to support
http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/
but I can't seem to find any information for TelAlert on telamon.com...so I
have no clue....
Paging is really more of 'texting' these days anyway as technology has
evolved...I can't tell you the last time I saw someone carrying around a
pager. And there are plenty of utilities available on the internet to be
able to send and receive texting....the only thing needed on the reply is a
command line tool that logs into Remedy and makes the update in the proper
place....wouldn't be hard to write :)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, July 11, 2012 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert
That’s good too know.. Are they still around?
I recall once even coming across a 'free' java based utility that did
paging, I do not recall where I found it, but it worked pretty good for
sending pages to standard pagers. I do not recall if it could receive any..
It was more like an open source java script from what I recall..
Joe
-----Original Message-----
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert
Many moons ago I used TelAlert with two way pagers and updated the Work Log
of help desk tickets with the use of a command line tool provided by
telalert (if I remember correctly at least) that allowed for such an update
into Remedy...if not provided by telalert, it may have even been an ESP tool
of the day....but I know for a fact that TelAlert allows for two way
communications of SOME sort with pagers going back around a decade.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, July 10, 2012 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert
I have used EtherPage more than TelAlert, but to the best of my knowledge,
they are both one way communication systems that do not know what to do with
incoming communication..
You could try to handle incoming communication through email, wherein you
could set up an Incoming Mailbox on your Email Engine, and instruct field
personnel to use that email for sending responses..
Joe
-----Original Message-----
From: Shellman, David
Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert
Salehjee
We do use TelAlert to alert for critical issues. However it is with our
homegrown app and not ITSM. We also only use one way messaging.
Sorry I can't be of more help with your question.
Dave
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Salehjee Ahmed
Sent: Monday, July 09, 2012 8:31 PM
To: arslist@ARSLIST.ORG
Subject: TelAlert
Hi
I am trying integrate telalert with ITSM 7.6.x for critical incidents. I
would like to know if anyone has successfully done it for group paging and
also for 2 way paging.
Thanks and I would really appreciate your reply.
Salehjee Ahmed.
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