TelAlert has the ability to tie into a couple of different IM protocols. We are currently have two GSM modems setup to send messages around the world. This has eliminated the need to figure out a dial up or Internet gateway for each of the service providers that we send messages to. Some of the providers in AP shut down their dial up and email gateways because of spamming issues to mobile devices.
Dave On Jul 11, 2012, at 5:18 PM, "Joe Martin D'Souza" <[email protected]> wrote: > This is so true about paging being almost the equivalent of texting.. > > I think more than paging, I personally would look into options of 'Instant > Message' integration if I were a PM looking into messaging options.... That > would be even more interactive given that you have the option these days of > using it both from a PC as well as most smart and semi-smart if I may call > them that, phones.. The fact that it could be used both from a PC or a phone > makes it more flexible.. > > Off course there's email but its not an instant message in some sense, > although it is as instant as anything can be these days.. > > I seem to remember the name Telamon too.. > > Joe > > -----Original Message----- > From: Longwing, LJ CTR MDA/IC > Sent: Wednesday, July 11, 2012 5:03 PM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: Re: TelAlert > > I seem to remember that TelAlert belonged to Telamon which this article > seems to support > > http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/ > > but I can't seem to find any information for TelAlert on telamon.com...so I > have no clue.... > > Paging is really more of 'texting' these days anyway as technology has > evolved...I can't tell you the last time I saw someone carrying around a > pager. And there are plenty of utilities available on the internet to be > able to send and receive texting....the only thing needed on the reply is a > command line tool that logs into Remedy and makes the update in the proper > place....wouldn't be hard to write :) > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Joe Martin D'Souza > Sent: Wednesday, July 11, 2012 2:47 PM > To: [email protected] > Subject: Re: TelAlert > > That’s good too know.. Are they still around? > > I recall once even coming across a 'free' java based utility that did > paging, I do not recall where I found it, but it worked pretty good for > sending pages to standard pagers. I do not recall if it could receive any.. > It was more like an open source java script from what I recall.. > > Joe > > -----Original Message----- > From: Longwing, LJ CTR MDA/IC > Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: Re: TelAlert > > Many moons ago I used TelAlert with two way pagers and updated the Work Log > of help desk tickets with the use of a command line tool provided by > telalert (if I remember correctly at least) that allowed for such an update > into Remedy...if not provided by telalert, it may have even been an ESP tool > of the day....but I know for a fact that TelAlert allows for two way > communications of SOME sort with pagers going back around a decade. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Joe Martin D'Souza > Sent: Tuesday, July 10, 2012 3:22 PM > To: [email protected] > Subject: Re: TelAlert > > I have used EtherPage more than TelAlert, but to the best of my knowledge, > they are both one way communication systems that do not know what to do with > incoming communication.. > > You could try to handle incoming communication through email, wherein you > could set up an Incoming Mailbox on your Email Engine, and instruct field > personnel to use that email for sending responses.. > > Joe > > -----Original Message----- > From: Shellman, David > Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: Re: TelAlert > > Salehjee > > We do use TelAlert to alert for critical issues. However it is with our > homegrown app and not ITSM. We also only use one way messaging. > > Sorry I can't be of more help with your question. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Salehjee Ahmed > Sent: Monday, July 09, 2012 8:31 PM > To: [email protected] > Subject: TelAlert > > Hi > > I am trying integrate telalert with ITSM 7.6.x for critical incidents. I > would like to know if anyone has successfully done it for group paging and > also for 2 way paging. > > Thanks and I would really appreciate your reply. > > Salehjee Ahmed. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
