Status is a selection filed so you cannot do it for one company. Also it store sequential values 0-1-2-3-4 so it will need to be added as the last value or all exiting data will display improperly.
-----Original Message----- From: Joe <[email protected]> To: arslist <[email protected]> Sent: Thu, Jul 19, 2012 9:03 am Subject: Custom status in Incident Mgmt We are looking to add a custom status in Incident Management. Currently Statuses: New Assigned In Progress Pending Resolved Closed Cancelled Would like to add another status called "transfered". New Assigned In Progress Pending Resolved Transfered Closed Cancelled What impact would this have? Multi-tendency (can we do it for just one company?) Windows, SQL Server05, ITSM 7.0.03 Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
