Roger's right. Do not insert a status. This is what you have now: 0 - New 1 - Assigned 2 - In Progress 3 - Pending 4 - Resolved 5 - Closed 6 - Cancelled
If you insert a status, this is what you will have: 0 - New 1 - Assigned 2 - In Progress 3 - Pending 4 - Resolved 5 - Transferred 6 - Closed 7 - Cancelled So everything with a status of value of 5 & above will be messed up. If you are running any queries or SLAs where the status < Resolved, Transferred will not be included. You could try adding a status reason. On my version of 7.5, that means I have to add the value to sys:status reason menu items & update Status_Reason_Hidden on HPD:Help Desk. I'm not sure what your end goal is, but there a couple of fields (on 7.5) which count the individual, group & total transfers. Maybe these would help? On Thu, Jul 19, 2012 at 9:39 AM, Roger Justice <[email protected]> wrote: > ** > Status is a selection filed so you cannot do it for one company. Also > it store sequential values 0-1-2-3-4 so it will need to be added as the > last value or all exiting data will display improperly. > -----Original Message----- > From: Joe <[email protected]> > To: arslist <[email protected]> > Sent: Thu, Jul 19, 2012 9:03 am > Subject: Custom status in Incident Mgmt > > We are looking to add a custom status in Incident Management. > Currently Statuses: > New > Assigned > In Progress > Pending > Resolved > Closed > Cancelled > > Would like to add another status called "transfered". > > > New > Assigned > In Progress > Pending > Resolved > Transfered > Closed > Cancelled > > What impact would this have? > > Multi-tendency (can we do it for just one company?) > > Windows, SQL Server05, ITSM 7.0.03 > > Thank you > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
