Don't do it - it will create too many headaches. Create a custom field to handle instead.
Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Sent: Thursday, July 19, 2012 8:04 AM To: [email protected] Subject: Custom status in Incident Mgmt We are looking to add a custom status in Incident Management. Currently Statuses: New Assigned In Progress Pending Resolved Closed Cancelled Would like to add another status called "transfered". New Assigned In Progress Pending Resolved Transfered Closed Cancelled What impact would this have? Multi-tendency (can we do it for just one company?) Windows, SQL Server05, ITSM 7.0.03 Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
