It sounds like someone is trying to get a handle on how many incidents have been transferred... but that should be handled in the assignment log. Have a look.
Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on "View Demo" to see the product in action -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Thursday, July 19, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Custom status in Incident Mgmt I agree with Joe, plus how will adding "Transferred" impact SLM's KPIs and Service Targets? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Thursday, July 19, 2012 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Custom status in Incident Mgmt Joe, I hate to ask the obvious question but what does the "Transferred" status signify? If you have transferred this incident to an external vendor or another ticketing system isn't that a change in the assignment? The vendor tab has a place to reference external tracking numbers too. Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Jul 19, 2012, at 8:03 AM, Joe <hornetlo...@gmail.com> wrote: > We are looking to add a custom status in Incident Management. > Currently Statuses: > New > Assigned > In Progress > Pending > Resolved > Closed > Cancelled > > Would like to add another status called "transfered". > > > New > Assigned > In Progress > Pending > Resolved > Transfered > Closed > Cancelled > > What impact would this have? > > Multi-tendency (can we do it for just one company?) > > Windows, SQL Server05, ITSM 7.0.03 > > Thank you > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
