It is still not resolved, it should be Pending and the Status reason can be transferred which can be added.
-----Original Message----- From: Joe Martin D'Souza <[email protected]> To: arslist <[email protected]> Sent: Thu, Jul 19, 2012 2:36 pm Subject: Re: Custom status in Incident Mgmt While reading this thread for the past 2 minutes this is exactly what was developing in my mind. I think your reason to have Transferred is perhaps because you transferred this ticket perhaps to an external vendor or manufacturer - so basically the incident is 'outside' your system, although its not completely resolved. So instead of doing what you were thinking, I would 'Resolve' it too and add a Resolution reason of Transferred. Resolution Reason field to the best of my knowledge has little or no real workflow that will impact the process. So it would be a quick fix to what you want, if your reasons for this requirement is what Doug and me, among others who responded, guess it to be.. Cheers Joe -----Original Message----- From: Doug Blair Sent: Thursday, July 19, 2012 12:39 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Custom status in Incident Mgmt Joe, I hate to ask the obvious question but what does the "Transferred" status signify? If you have transferred this incident to an external vendor or another ticketing system isn't that a change in the assignment? The vendor tab has a place to reference external tracking numbers too. Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Jul 19, 2012, at 8:03 AM, Joe <[email protected]> wrote: > We are looking to add a custom status in Incident Management. > Currently Statuses: > New > Assigned > In Progress > Pending > Resolved > Closed > Cancelled > > Would like to add another status called "transfered". > > > New > Assigned > In Progress > Pending > Resolved > Transfered > Closed > Cancelled > > What impact would this have? > > Multi-tendency (can we do it for just one company?) > > Windows, SQL Server05, ITSM 7.0.03 > > Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
