I'll add in as well... I tested out BMC communities last night for the first time... just to give it a shot. I love the interface and the functionality, but it takes longer. Email is more efficient. Of course, you can go have the argument about efficiency and effectiveness, but... for my money... it's still ARSlist. I think I'm becoming a grump about social media & technology these days in general. I don't need to be buried in a sea of 128 character nuggets of shallow thoughtless garbage... but... I
While we're ranting... I've been playing around with ServiceNow extensively. Let me say this. It's WAY harder to customize than Remedy, it has less functionality (I know that can be appealing to some)... and the interface is simply not more attractive or more user-friendly than 7.6.4. I know that BMC Remedy gets hammered all of the time, but I've got to give Doug M. & the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | [email protected] Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on “View Demo” to see the product in action -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, August 07, 2012 10:27 AM To: [email protected] Subject: Re: OT: ARSLIST Signal-to-noise ratio I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services [email protected] www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 7:39 AM To: [email protected] Subject: Re: OT: ARSLIST Signal-to-noise ratio Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I find that, as you said, the list is the place with the most varied experience, and the most useful topics and responses...so I think I spend more time here than over at the communities...but I participate in both, so I would suggest participating where you want to participate, and not where you don't. :) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jose Huerta Sent: Monday, August 06, 2012 3:42 PM To: [email protected] Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy resource for me at this time. Also, that the next is only my opinion and a constructive critic. I'm new to this community and I will try to do my best to follow the rules. Said this, I think that maybe Arslist is not on the best communication format available for sharing the knowledge. A community of 50 or 100 experts can be hold as an email group, but when the numbers go higher I think that web-based forums fit better for the purpose. Arslist is based on mail, and people apply on ARS list what they normally apply for the email. Than means the use of sophisticated signatures and include the complete reply of the previous email. You can teach people to not to do it, but it will last for a few days. This especially applies when people share their normal email account in ARSlist. I allways try to delete my corporate signature by my name and the address of my blog. But, sometimes I forget to do it, and the signature is sent. I will try to not to send it, but I surely know that sometimes I will forget and I will send it. About not including the reply: modern email software (Thunderbird, outlook, main web based like gmail, ...) organizes the emails in conversations, hiding the replied content. If you erase the copy of the original message, these software tend to fail identifying the conversation, disorganizing the mails. For me this is the highest SNR possible, since all conversations are messed. I know that this is a high load for ARSlist servers. Again it is difficult to train ARSlist users to not to do it, since they will have their email clients programmed to include the reply, because it is expected normally at e-mailing. Also, the use of formatted HTML text had became the standard nowadays. I can't change the configuration of my email client for each email. And this will surely apply for the most of the users. As I see the problem, the standard use of the e-mail is not well suited for the ARSlist, so I consider a mistake to use e-mail as the communication interface. Maybe it's time to consider moving to an independent forum. Also called ARSlist and managed by the same people who is managing ARSlist. The advantages of a forum are countless. Starting from the ability to moderate the conversations, create sticky content and organize the conversations in themes. Someone can tell: "You are describing the BMC communities, ARSlist is different." No, ARSlist isn't about the communication interface, but about it's independence and people conforming it. Why do I have a independent blog when I can create it on BMC communities? Because I maintain myself independent and free. Again, please I try to help with my comment. I say it with my best intention, and I'm not trying to feed the troll. Don't matter the format ARSlist uses, I will continue to read it. Regards, Jose Huerta theremedyforit.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
