This is interesting. For our healthcare org we have steered away from ranking the importance of various client types (I think we briefly used it on Help Desk 4x years ago). Our goal is to treat physicians, senior management and staff in a consistent manner. Our Service Desk has the ability to escalate any issue in which they or the customer feel needs immediate attention. This includes patient care issues, the CEO's printer is jammed and he needs something printed ASAP or even a clerk who states problem XYZ is critical to them performing their duties.
Thanks for sharing a different way of looking at it. Jason On Tue, Aug 14, 2012 at 8:56 AM, Pargeter, Christie :CO IS <[email protected] > wrote: > ** > > At this healthcare organization we use it for our Doctors where VIP is > senior mgmt and their admins. It was setup for our Help Desk personnel to > be more aware that the issue could have an impact on a patient in a > hospital and they might change the urgency based on that up a level. **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jose Manuel Huerta Guillén > *Sent:* Monday, August 13, 2012 4:09 PM > > *To:* [email protected] > *Subject:* Client Sensitivity**** > > ** ** > > ** **** > > Hi,**** > > ** ** > > How do you interpret the client sensitivity?**** > > ** ** > > One of my customers uses it to mark people that are normally complaining > for everything.**** > > Other customer uses it to mark people of critic importance for the > business processes.**** > > And other customer uses it to mark people that are not VIP, but are close > to VIP's and thus the god/bad image can be easily propagated to VIP's.**** > > ** ** > > Regards,**** > > > Jose Manuel Huerta**** > > http://theremedyforit.com/ **** > > ** ** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
