What tab is the Profession field on or was that a customized field you put into the system?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jose Manuel Huerta Guillén Sent: Friday, August 17, 2012 11:43 PM To: [email protected] Subject: Re: OT: Client Sensitivity ** One of my customers is a healthcare organization (big one, with +6000 employees). We have done it like the next: - We use the profession field at CTM:People to mark it as doctor, nurse, administrative stuff, maganer, etc. - We customized HPD help Desk to show it at the main screen, so technical staff known if it is a doctor. - Client Sensitivity means that the employee is part of a critic healthcare chain (like a triage nurse at emergency, surgery doctor, ...). - VIP is used to mark senior management. - Impact is used to mark the spread of the incident (one person, few people, full unit, whole hospital) -> VIP moves from one person to few people. - Urgency is used to mark the effect on the work being the max a risk to a patient. -> Sensitivity increases one level. It works correctly. Just to share... Jose Manuel Huerta http://theremedyforit.com/ On Tue, Aug 14, 2012 at 9:26 PM, Jason Miller <[email protected]> wrote: it for our Doctors where VIP is senior mgmt and their admins. It was setup for our Help Desk personnel to be more aware that the issue could have an impact on a patient in a hospital and they might change the urgency based on that up a level. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
