Sorry, the correct name of the field is Job Title. Jose Manuel Huerta http://theremedyforit.com/
On Mon, Aug 20, 2012 at 6:47 PM, Pargeter, Christie :CO IS <cparg...@lhs.org > wrote: > ** > > What tab is the Profession field on or was that a customized field you put > into the system?**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén > *Sent:* Friday, August 17, 2012 11:43 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OT: Client Sensitivity**** > > ** ** > > ** One of my customers is a healthcare organization (big one, with +6000 > employees).**** > > ** ** > > We have done it like the next:**** > > ** ** > > - We use the profession field at CTM:People to mark it as doctor, nurse, > administrative stuff, maganer, etc.**** > > - We customized HPD help Desk to show it at the main screen, so technical > staff known if it is a doctor.**** > > - Client Sensitivity means that the employee is part of a critic > healthcare chain (like a *triage* nurse at emergency, surgery doctor, > ...). **** > > - VIP is used to mark senior management.**** > > - Impact is used to mark the spread of the incident (one person, few > people, full unit, whole hospital) -> VIP moves from one person to few > people.**** > > - Urgency is used to mark the effect on the work being the max a risk to > a patient. -> Sensitivity increases one level.**** > > ** ** > > It works correctly. Just to share...**** > > ** ** > > ** ** > > > Jose Manuel Huerta**** > > http://theremedyforit.com/ **** > > ** ** > > > > **** > > On Tue, Aug 14, 2012 at 9:26 PM, Jason Miller <jason.mil...@gmail.com> > wrote:**** > > it for our Doctors where VIP is senior mgmt and their admins. It was > setup for our Help Desk personnel to be more aware that the issue could > have an impact on a patient in a hospital and they might change the urgency > based on that up a level.**** > > ** ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
