One of my customers is a healthcare organization (big one, with +6000 employees).
We have done it like the next: - We use the profession field at CTM:People to mark it as doctor, nurse, administrative stuff, maganer, etc. - We customized HPD help Desk to show it at the main screen, so technical staff known if it is a doctor. - Client Sensitivity means that the employee is part of a critic healthcare chain (like a *triage* nurse at emergency, surgery doctor, ...). - VIP is used to mark senior management. - Impact is used to mark the spread of the incident (one person, few people, full unit, whole hospital) -> VIP moves from one person to few people. - Urgency is used to mark the effect on the work being the max a risk to a patient. -> Sensitivity increases one level. It works correctly. Just to share... Jose Manuel Huerta http://theremedyforit.com/ On Tue, Aug 14, 2012 at 9:26 PM, Jason Miller <[email protected]>wrote: > it for our Doctors where VIP is senior mgmt and their admins. It was > setup for our Help Desk personnel to be more aware that the issue could > have an impact on a patient in a hospital and they might change the urgency > based on that up a level. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
