Thanks Joe, Rick and Axton!

Axton pretty much summed up the reasons why I have been considering this
and described our ARSystem DB at the same time :)

I have only scratched the surface when working with Oracle had have never
completely understood the difference between a user's schema and a
different DB.  I guess since the schema falls within the DB the
files, maintenance and configuration are the same where as a completely
different DB would have different file and configuration properties?

I think the issue mentioned not being able to alter the AR maintained views
is a little different and doesn't change in the proposed setup.  We already
know to keep a script handy to reset the grants after the drop/create and
running the script is part of our move to production procedure.  It really
depends on what we are doing if we use the T table or the view.

Jason

On Fri, Sep 7, 2012 at 11:22 AM, Axton <[email protected]> wrote:

> ** I've been doing this for years.  I've traditionally worked in Oracle
> shops, where we create a separate schema on the same instance.  The data
> never goes over the network.  All custom db objects go into this schema and
> not the AR owned schema.  Each schema has a schema owner (schema name =
> account name), so there are some grants that have to be given to allow
> cross-talk, but the maintenance is minimal.  The downside to using the
> views is that views can not be altered, only created and dropped.  What
> this means is that if you apply a grant to a view that AR owns (a db view
> for a form), and you add a field to that form, the grants to that view are
> gone.   For this reason, I use the T tables when constructing views.
>  Tables can be altered, and this is how Remedy does it, so the grants
> persist through form modifications.
>
> As to the statement about lob/index storage, etc.; this is typically done
> using separate tablespaces.  Tablespaces are like separate storage
> containers; probably the easiest way to think about them is that they are
> separate files that the db uses to store stuff.  There are some
> characteristics that you can define at the tablespace level (extent size,
> lob characteristics, etc.) that make it advantageous to use separate
> tablespaces for different objects.
>
> The reason I separate these things out is for ease of maintenance.  Have
> you ever walked into a shop that didn't do this and had an active Remedy
> system that was 6 years old and under constant development?  It get's messy
> in the db.  DB objects pile up; sometimes they are no longer used, and in
> the end, you have a pile of db objects and you don't have a good idea if it
> is something Remedy created or a person created.  It's a hell of a ball of
> yarn to untangle.
>
> Axton Grams
>
>
> On Fri, Sep 7, 2012 at 1:02 PM, Rick Cook <[email protected]> wrote:
>
>> **
>> Ah, that makes more sense now.  I know that some folks move their AR
>> indices off to a separate DB, under the control of the DBMS, so I don't
>> know why you couldn't move these things, as long as the appropriate AR
>> System calls knew where to find them.
>>
>> In the few instances where you're moving things that interact a lot with
>> the AR System DB from the AR System DB, I wonder if the increased network
>> traffic during those tasks would be a greater cost than the benefit of
>> having a "clean" system.  Perhaps if they were on the same DB Server/SAN,
>> but under a different DB, that would provide benefit without cost.
>>
>> Rick
>> On Fri, Sep 7, 2012 at 1:54 PM, Jason Miller <[email protected]>wrote:
>>
>>> ** Now that is a bit tricky...  To stay "out of the box" we need to
>>> think "inside the box"  :)
>>>
>>> You are absolutely correct.  All AR maintained objects will utilize
>>> overlays and best practices.  What I am talking about are custom DB objects
>>> not maintained by the AR System.  Most of (if not all of) our custom DB
>>> objects are for integration purposes
>>>
>>> Here are some examples:
>>>
>>>    - The Views that View Forms are created against
>>>    - Tables that cache data from other systems that View Forms are
>>>    created against.
>>>       - In the case of our HR and Financial systems creating View Forms
>>>       over a Linked DB server were too slow for use in UI workflow (Cost 
>>> Center
>>>       and Sub Account Menus/Validation, HR/Finance Locations, etc.)
>>>    - Stored procedures to populate the cache tables mentioned above
>>>    - Functions converting to/from epoch time
>>>    - Function for INITCAP (we're MS SQL so we had to build it)
>>>    - Stored procedures that other systems use to access Remedy data
>>>    (yeah we are trying to move most of these to web services when possible).
>>>    - Views that other systems use to access Remedy data (yeah we are
>>>    trying to move most of these to web services when possible).
>>>    - Stored procedures to truncate import Forms (T and H tables)
>>>
>>> Currently all of these things are in our ARSystem DB.  Moving these out
>>> would make the ARSystem DB more portable and "pure."
>>>
>>> Jason
>>>
>>> On Thu, Sep 6, 2012 at 5:40 PM, Easter, David <[email protected]>wrote:
>>>
>>>> **
>>>>
>>>> Just thinking somewhat inside the box – but wouldn’t overlays do the
>>>> majority of this for you?  Any custom objects you create would be well
>>>> known/documented as would any modifications to BMC base objects.  The base
>>>> BMC objects would remain on the system unchanged.  If you really then
>>>> wanted to transfer only your extensions and modifications to a new box,
>>>> you’d just transfer the custom and overlaid objects.****
>>>>
>>>> ** **
>>>>
>>>> -David J. Easter****
>>>>
>>>> Manager of Product Management, AR System****
>>>>
>>>> BSM & Atrium Solutions Management****
>>>>
>>>> BMC Software, Inc.****
>>>>
>>>>  ****
>>>>
>>>> The opinions, statements, and/or suggested courses of action expressed
>>>> in this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>>>> voluntary participation in this forum is not intended to convey a role as a
>>>> spokesperson, liaison or public relations representative for BMC Software,
>>>> Inc.****
>>>>
>>>> ** **
>>>>
>>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>>> [email protected]] *On Behalf Of *Jason Miller
>>>> *Sent:* Wednesday, September 05, 2012 3:33 PM
>>>> *To:* [email protected]
>>>> *Subject:* Thoughts regarding a separate DB for custom DB objects****
>>>>
>>>> ** **
>>>>
>>>> ** ****
>>>>
>>>> I would like to get some input on something I have been thinking about
>>>> recently.  I am considering creating a new DB on the same DB server as the
>>>> ARSystem DB.  This DB would be right next to the ARSystem DB but would
>>>> house all of the custom DB work we do.  My thought is to have all custom
>>>> tables, views, stored procedures, functions, etc. in new DB which would
>>>> ideally leave everything in the ARSystem DB created, maintained and
>>>> modified via the AR System API or BMC installers.  Basically I am picturing
>>>> a layer of abstraction or a library of custom objects if you will.  Maybe
>>>> more like a different namespace or data set for those CMDB gurus out there.
>>>> ****
>>>>
>>>> ** **
>>>>
>>>> As it is right now in our very customized 7.5 ARS DB all custom tables,
>>>> views, etc. are all intermixed with the ARS maintained objects. We try to
>>>> keep our objects lumped together by naming convention but just when my team
>>>> starts using the same convention a different DBA (for example) comes along
>>>> and uses their favorite convention.  If we all agree to only make changes
>>>> to the custom DB then naming convention is not as important (DBAs usually
>>>> ask which DB do you need something not so much “what is your naming
>>>> convention?”).****
>>>>
>>>> ** **
>>>>
>>>> Another considerations is portability of the ARSystem DB.  Right now
>>>> when we refresh our production DB to another environment there are things
>>>> like different linked server references that need to be updated, object
>>>> owners, etc.  All objects in the custom DB would have the same names
>>>> between environments (Dev, QA, Prod).  With all of the custom objects in
>>>> their own DB we can move ARSystem DBs between environments and as long as
>>>> the custom DB is configured correctly for the environment no changes are
>>>> needed to any of ARSystem DB objects.****
>>>>
>>>> ** **
>>>>
>>>> Our new “out of the box” ITSM 7.6.04 system does not have any custom DB
>>>> work done yet but I know it is only a matter of time before the need arises
>>>> as we transition between old and new systems.  If there are advantages and
>>>> no major negative results to this architecture I would like to set this up
>>>> while we are still out of the box.****
>>>>
>>>> ** **
>>>>
>>>> Can anybody think of any negative (or positive) effects of this
>>>> approach?  I am figuring because it still on the same DB server that there
>>>> should not be much performance impact.****
>>>>
>>>> ** **
>>>>
>>>> Thanks!****
>>>>
>>>> Jason ****
>>>>
>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ****
>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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