Re: Creating incidents from a spread sheet in ITSM 7.6.4

[Karthik]

Hi Howard,

Happy Birthday! hope you are having a good time today :)

What is the volume of incidents to be imported?

Regards,
Karthik

On 13 September 2012 23:24, Richter, Howard (CEI - Atlanta) <
howard.rich...@coxinc.com> wrote:

> **
>
> All,****
>
> ** **
>
> Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and
> if so how?****
>
> ** **
>
> I have a customer that has another system (non Remedy) and can export most
> of the data required to open a new or closed incident, my question is what
> can I use to do that. Would a simple import into the helpdesk form work?**
> **
>
> ** **
>
> Any ideas would be helpful, just be nice it’s my birthday and it’s been a
> very strange year for me,****
>
> ** **
>
> Howard****
>
> ** **
>
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> Howard Richter, Remedy Administrator****
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> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  ****
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> Email = howard.rich...@coxinc.com****
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> Office = 678.645.4633, Cell = 404.226.2745****
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