couple of more questions: - is it an one time upload ? - is this an ongoing process? if so, can the customer work with you on a integration and are you open to perform some customization? - Karthik On 13 September 2012 23:27, Karthik <[email protected]> wrote:
> Hi Howard, > > Happy Birthday! hope you are having a good time today :) > > What is the volume of incidents to be imported? > > Regards, > Karthik > > On 13 September 2012 23:24, Richter, Howard (CEI - Atlanta) < > [email protected]> wrote: > >> ** >> >> All,**** >> >> ** ** >> >> Is it possible to create incidents from a spread sheet in ITSM 7.6.4 and >> if so how?**** >> >> ** ** >> >> I have a customer that has another system (non Remedy) and can export >> most of the data required to open a new or closed incident, my question is >> what can I use to do that. Would a simple import into the helpdesk form >> work?**** >> >> ** ** >> >> Any ideas would be helpful, just be nice it’s my birthday and it’s been a >> very strange year for me,**** >> >> ** ** >> >> Howard**** >> >> ** ** >> >> [image: Description: Description: Description: Cox Enterprises, >> Inc]<http://www.coxenterprises.com/> >> **** >> >> Howard Richter, Remedy Administrator**** >> >> 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 **** >> >> Email = [email protected]**** >> >> Office = 678.645.4633, Cell = 404.226.2745**** >> >> *Cox Innovation Agent (CIA)***** >> >> [image: Description: Description: >> http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: >> Description: Description: >> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[image: >> Description: Description: >> http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png> >> **** >> >> Submit your idea today for a chance to earn a badge and be entered into a >> monthly drawing for a $10 gift card. >> *Submit your idea:* >> http://innovation.coxenterprises.com/*ideas*<http://innovation.coxenterprises.com/ideas> >> * * >> *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/ >> *yourbadges.aspx*<http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx> >> **** >> >> ** ** >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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