There are multiple helpdesk tools(Remedy and Non-Remedy) in different locations across the globe. An integration is planned with one ROP instance that is used by application support to server all the loctions. In current scenario, the application support logs in to each individual tool when they get ticket assignments. Now, they want one tool to work on and all the tickets from different tools shold flow through to this system. Challenge is some of the helpdesk tools are on ROP and some are planned to be on ROD.
- Karthik On 15 September 2012 00:43, Joe Martin D'Souza <[email protected]> wrote: > ** > > That’s probably one of the most unique requests I have heard from a > customer wishing to move to RoD. The whole point of RoD over RoP is that > you want to eliminate the higher costs of maintenance, so why would you > have such a unique requirement where you have a setup on premise as well as > one off premise? Just curious. I’m sure you have a business case, I would > like to know what that is which may give me further insights to possible > uses of RoD in a mixed mode like you are suggesting.. > > Joe > > *From:* Karthik <[email protected]> > *Sent:* Friday, September 14, 2012 2:11 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Subject:* Re: Remedy on Demand Question > > ** > Well, the need is to integrate an existing ROP instance with a planned ROD > instance. I know we could use web services. However, i am trying to > evaluate other options as well like DSO. > > - Karthik > > On 14 September 2012 23:30, John Baker <[email protected]>wrote: > >> > It's not a yes or a no because the question isn't a yes or no question. >> >> The question seemed pretty clear and simple: Does RoD support the AR >> System DSO feature? >> >> Potential answers: Yes, no. >> >> Personally, I think the answer is no, and I can appreciate why it would >> seem odd to use a replication service to a customer's AR System instance >> when the point of outsourcing is the customer doesn't need to run >> anything locally. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
