Ok you got me. On Sep 17, 2012, at 10:04 PM, "John Sundberg" <[email protected]<mailto:[email protected]>> wrote:
** It is a little hard to say what "version" it was.... Because in 2012 -- BMC renamed it all to BMC Atrium ... threw in the kitchen sink -- which included the Remedy product and the ITSM Suite + some discovery software + a CMDB... But in 2014 Oracle broke it all up -- and peeled off the ITSM software into something they called "Oracle Service Support" .... (And the concept of a development admin tool went away) -- it is purely configuration and consulting to configure the product... (Traditional Remedy customer are unhappy - new customers don't know better - think they are eating a juicy steak - turns out it is pink slime) RemedyForce was taken over by Business.com<http://Business.com> (aka Salesforce.com<http://Salesforce.com>). RemedyOnDemand - still exists -- but is part of "Oracle Scalable Enterprise" - which everybody calls "Oh say ... can you see" -- because nobody can actually see it working... kind of a weird industry joke... (Still not sure about it -- I think 2021 humor goes over my head) Same timeframe -- Oracle renamed Remedy to "Oracle Enable" ... and it became really the "adhoc" business "back-office" apps generator.... SRM was abandoned by Oracle -- really BMC killed it before Oracle got it (circa 2011) - BMC just never told the customers. Of course Kinetic Data stayed independent and front-ends both Oracle Service Support and the Enable framework - keeping customers happy - regardless of the shenanigans behind the scenes... BTW - the MN Vikings still are without a Superbowl in 2021 :( Obama gets reelected. Republican gets elected 2016 -- does a fair job - but chooses not to rerun. Hillary gets 2020. And that is all I know... -John On Mon, Sep 17, 2012 at 8:15 PM, Shellman, David <[email protected]<mailto:[email protected]>> wrote: ** John, Do you know what version this introduced? Dave On Sep 17, 2012, at 8:43 PM, "John Sundberg" <[email protected]<mailto:[email protected]>> wrote: ** No - they won't work. :( Sorry... -John On Mon, Sep 17, 2012 at 6:05 PM, Chris Kelly <[email protected]<mailto:[email protected]>> wrote: ** These are great suggestions But I an in 2012 and I need a solution today.... As you can tell I know nothing about remedy. So will adding the two lines work? Any help is great, my future self says thanks also.... Chris On Sep 17, 2012 4:26 PM, "Joe Martin D'Souza" <[email protected]<mailto:[email protected]>> wrote: ** Sweet... don’t think I knew this.. New feature?? Joe From: John Sundberg<mailto:[email protected]> Sent: Monday, September 17, 2012 4:56 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Re: Querys that kill my system ** You could go into ar.cfg add the 2 lines : ars_track_long_queries: true ars_track_long_queries_min_length: 5000 # This is milliseconds - so all greater than 5 seconds Then -- restart server Look for table called: "ARS_TRACK_QUERIES" (I think that is the name)… Look in there -- it will tell who when what how long it ran how many entries returned what ip address what client type and version Pretty sweet feature… (wish I would have thought of it originally) -John On Mon, Sep 17, 2012 at 10:21 AM, Chris Kelly <[email protected]<mailto:[email protected]>> wrote: ** Thanks so very much. I am not a Remedy Admin so My admin says the Unqualified searches is disabled. I will work on getting the fields indexed asap. The thing is we don't know who is running the queries... is there a way on the remedy system that we could look at to see who is running this and stop it when it is going on? Chris On Mon, Sep 17, 2012 at 9:09 AM, Maddala, Venkat <[email protected]<mailto:[email protected]>> wrote: ** Hi Chris, Here are the few things that you can do 1) Disable Unqualified searches on server 2) Index the most commonly used fields in search 3) Limit the free form searches by adding custom workflow BTW is this for custom applications? Or OOTB? HTH Venkat Maddala http://RemediesForRemedy.com From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Chris Kelly Sent: Monday, September 17, 2012 10:51 AM To: [email protected]<mailto:[email protected]> Subject: Querys that kill my system ** Hello all. I have a question for the group. Our ARsystem 7.1 and what is going on is when someone runs a intensive query my system comes to a standstill. what are a few things i would do to stop this? or set it so if queries get approved before running???? Please help ... Chris _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930<tel:651-556-0930> I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930<tel:651-556-0930> I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
