John I think you should have prefixed "AD:" to the subject. On Mon, Sep 17, 2012 at 7:04 PM, John Sundberg < [email protected]> wrote:
> ** It is a little hard to say what "version" it was.... > > Because in 2012 -- BMC renamed it all to BMC Atrium ... threw in the > kitchen sink -- which included the Remedy product and the ITSM Suite + some > discovery software + a CMDB... > > But in 2014 Oracle broke it all up -- and peeled off the ITSM software > into something they called "Oracle Service Support" .... (And the concept > of a development admin tool went away) -- it is purely configuration and > consulting to configure the product... > (Traditional Remedy customer are unhappy - new customers don't know better > - think they are eating a juicy steak - turns out it is pink slime) > > RemedyForce was taken over by Business.com (aka Salesforce.com). > > RemedyOnDemand - still exists -- but is part of "Oracle Scalable > Enterprise" - which everybody calls "Oh say ... can you see" -- because > nobody can actually see it working... kind of a weird industry joke... > (Still not sure about it -- I think 2021 humor goes over my head) > > Same timeframe -- Oracle renamed Remedy to "Oracle Enable" ... and it > became really the "adhoc" business "back-office" apps generator.... > > SRM was abandoned by Oracle -- really BMC killed it before Oracle got > it (circa 2011) - BMC just never told the customers. > > Of course Kinetic Data stayed independent and front-ends both Oracle > Service Support and the Enable framework - keeping customers happy - > regardless of the shenanigans behind the scenes... > > BTW - the MN Vikings still are without a Superbowl in 2021 :( > > Obama gets reelected. > Republican gets elected 2016 -- does a fair job - but chooses not to rerun. > Hillary gets 2020. > > And that is all I know... > > -John > > > On Mon, Sep 17, 2012 at 8:15 PM, Shellman, David <[email protected]>wrote: > >> ** >> John, >> >> Do you know what version this introduced? >> >> Dave >> >> On Sep 17, 2012, at 8:43 PM, "John Sundberg" < >> [email protected]> wrote: >> >> ** No - they won't work. :( >> >> Sorry... >> >> -John >> >> >> On Mon, Sep 17, 2012 at 6:05 PM, Chris Kelly <[email protected]> wrote: >> >>> ** >>> >>> These are great suggestions But I an in 2012 and I need a solution >>> today.... >>> As you can tell I know nothing about remedy. So will adding the two >>> lines work? >>> >>> Any help is great, my future self says thanks also.... >>> >>> Chris >>> On Sep 17, 2012 4:26 PM, "Joe Martin D'Souza" <[email protected]> wrote: >>> >>>> ** >>>> >>>> Sweet... don’t think I knew this.. >>>> >>>> New feature?? >>>> >>>> Joe >>>> >>>> *From:* John Sundberg <[email protected]> >>>> *Sent:* Monday, September 17, 2012 4:56 PM >>>> *Newsgroups:* public.remedy.arsystem.general >>>> *To:* [email protected] >>>> *Subject:* Re: Querys that kill my system >>>> >>>> ** >>>> >>>> You could go into ar.cfg >>>> >>>> add the 2 lines : >>>> >>>> ars_track_long_queries: true >>>> ars_track_long_queries_min_length: 5000 # This is milliseconds - so all >>>> greater than 5 seconds >>>> >>>> >>>> Then -- restart server >>>> >>>> Look for table called: "ARS_TRACK_QUERIES" (I think that is the name)… >>>> >>>> Look in there -- it will tell >>>> who >>>> when >>>> what >>>> how long it ran >>>> how many entries returned >>>> what ip address >>>> what client type and version >>>> >>>> >>>> Pretty sweet feature… (wish I would have thought of it originally) >>>> >>>> >>>> -John >>>> >>>> >>>> >>>> >>>> On Mon, Sep 17, 2012 at 10:21 AM, Chris Kelly <[email protected]>wrote: >>>> >>>>> ** >>>>> Thanks so very much. I am not a Remedy Admin so My admin says the >>>>> Unqualified searches is disabled. >>>>> >>>>> I will work on getting the fields indexed asap. >>>>> >>>>> The thing is we don't know who is running the queries... is there a >>>>> way on the remedy system that we could look at to see who is running this >>>>> and stop it when it is going on? >>>>> >>>>> Chris >>>>> >>>>> On Mon, Sep 17, 2012 at 9:09 AM, Maddala, Venkat < >>>>> [email protected]> wrote: >>>>> >>>>>> ** >>>>>> >>>>>> Hi Chris,**** >>>>>> >>>>>> Here are the few things that you can do **** >>>>>> >>>>>> **1) **Disable Unqualified searches on server**** >>>>>> >>>>>> **2) **Index the most commonly used fields in search**** >>>>>> >>>>>> **3) **Limit the free form searches by adding custom workflow*** >>>>>> * >>>>>> >>>>>> **** >>>>>> >>>>>> BTW is this for custom applications? Or OOTB?**** >>>>>> >>>>>> **** >>>>>> >>>>>> HTH**** >>>>>> >>>>>> Venkat Maddala **** >>>>>> >>>>>> http://RemediesForRemedy.com**** >>>>>> >>>>>> **** >>>>>> >>>>>> **** >>>>>> >>>>>> **** >>>>>> >>>>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>>>> [email protected]] *On Behalf Of *Chris Kelly >>>>>> *Sent:* Monday, September 17, 2012 10:51 AM >>>>>> *To:* [email protected] >>>>>> *Subject:* Querys that kill my system**** >>>>>> >>>>>> **** >>>>>> >>>>>> ** **** >>>>>> >>>>>> Hello all.**** >>>>>> >>>>>> **** >>>>>> >>>>>> I have a question for the group.**** >>>>>> >>>>>> **** >>>>>> >>>>>> Our ARsystem 7.1 and what is going on is when someone runs aintensive >>>>>> query my system comes to a standstill. >>>>>> what are a few things i would do to stop this? or set it so if >>>>>> queries get approved before running????**** >>>>>> >>>>>> **** >>>>>> >>>>>> **** >>>>>> >>>>>> Please help ...**** >>>>>> >>>>>> **** >>>>>> >>>>>> Chris **** >>>>>> >>>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >>>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>>> >>>>> >>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>>> >>>> >>>> >>>> >>>> -- >>>> >>>> *John Sundberg* >>>> Kinetic Data, Inc. >>>> "Your Business. Your Process." >>>> *WWRUG10 Best Customer Service/Support Award* >>>> *WWRUG09 Innovator of the Year Award* >>>> * >>>> * >>>> 651-556-0930 I [email protected] >>>> www.kineticdata.com I community.kineticdata.com >>>> >>>> >>>> >>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> >> >> -- >> >> *John Sundberg* >> Kinetic Data, Inc. >> "Your Business. Your Process." >> *WWRUG10 Best Customer Service/Support Award* >> *WWRUG09 Innovator of the Year Award* >> * >> * >> 651-556-0930 I [email protected] >> www.kineticdata.com I community.kineticdata.com >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > *WWRUG10 Best Customer Service/Support Award* > *WWRUG09 Innovator of the Year Award* > * > * > 651-556-0930 I [email protected] > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
