Hi, you need the following:
System Requirements and Notes BMC Remedy IT Service Management 8.0.00 suite requires and is compatible with the following BMC product versions (or later): BMC Remedy Action Request System 8.0.00 BMC Atrium Core 8.0.00 BMC Atrium Integrator 8.0.00 The BMC Remedy IT Service Management 8.0.00 suite core applications are designed to optimally work with other ITSM suite applications of the same major/minor version. The following list of applications - in combination with the platform products of the same version - defines the recommended Remedy ITSM suite configuration: BMC Service Desk 8.0.00 BMC Change Management 8.0.00 BMC Asset Management 8.0.00 BMC Knowledge Management 8.0.00 BMC Service Request Management 8.0.00 BMC Atrium Service Level Management 8.0.00 In addition, the BMC Remedy IT Service Management 8.0.00 suite applications are also supported to work in the following configuration, as part of an upgrade from an existing 7.6.04 environment: BMC Service Desk 7.6.04 (SP2 or higher) BMC Change Management 7.6.04 (SP2 or higher) BMC Asset Management 7.6.04 (SP2 or higher) BMC Knowledge Management 8.0.00 BMC Service Request Management 8.0.00 BMC Atrium Service Level Management 7.6.04 (SP1 or higher) Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: 25 September 2012 16:07 To: [email protected] Subject: ITSM 8 Compatibility Matrix ** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the PAC information? I would like to know if I can upgrade the CMDB to version 8 and use it with Asset 7.5. I tried reading through the BMC Interoperability documentation as well, but all this documentation is lacking in version cross-references for compatibility. Application Stack (Current): - ARS 7.5 patch 3 - Atrium CMDB 7.5 patch 5 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 7.5.00 patch 001 Application Stack (Targeted): - ARS 8.0 - Atrium CMDB 8.0 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 8.0 Is this possible? For reference, here is the link to the ITSM 8 Compatibility Matrix: http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf Thanks, Axton Grams _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
