I guess it's the vague statements like "designed to optimally work with" that throw me off. I was looking for a matrix, as the document title suggested. How sub-optimal will my proposed configuration be? Will it work at all?
Is "BMC Atrium Service Level Management" the same thing as "SLM"? Axton On Tue, Sep 25, 2012 at 10:17 AM, Carl Wilson <[email protected]> wrote: > ** > > Hi,**** > > you need the following:**** > > ** ** > > *System Requirements and Notes *BMC Remedy IT Service Management 8.0.00 > suite requires and is compatible with the following BMC product versions > (or later):**** > > ** ** > > *BMC Remedy Action Request System 8.0.00 ***** > > *BMC Atrium Core 8.0.00 ***** > > *BMC Atrium Integrator 8.0.00 ***** > > ** ** > > The BMC Remedy IT Service Management 8.0.00 suite core applications are > designed to optimally work with other ITSM suite applications of the same > major/minor version. The following list of applications – in combination > with the platform products of the same version - defines the *recommended > Remedy ITSM suite configuration*: *BMC Service Desk 8.0.00 * > > ** ** > > *BMC Change Management 8.0.00 ***** > > *BMC Asset Management 8.0.00 ***** > > *BMC Knowledge Management 8.0.00 ***** > > *BMC Service Request Management 8.0.00 ***** > > *BMC Atrium Service Level Management 8.0.00 ***** > > ** ** > > In addition, the BMC Remedy IT Service Management 8.0.00 suite > applications are also supported to work in the following configuration, as > part of an upgrade from an existing 7.6.04 environment: *BMC Service Desk > 7.6.04 (SP2 or higher) ***** > > *BMC Change Management 7.6.04 (SP2 or higher) ***** > > *BMC Asset Management 7.6.04 (SP2 or higher) ***** > > *BMC Knowledge Management 8.0.00 ***** > > *BMC Service Request Management 8.0.00 ***** > > *BMC Atrium Service Level Management 7.6.04 (SP1 or higher) ***** > > ** ** > > Cheers**** > > Carl**** > > ** ** > > http://www.missingpiecessoftware.com/**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Axton > *Sent:* 25 September 2012 16:07 > *To:* [email protected] > *Subject:* ITSM 8 Compatibility Matrix**** > > ** ** > > ** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or > the PAC information? I would like to know if I can upgrade the CMDB to > version 8 and use it with Asset 7.5. I tried reading through the BMC > Interoperability documentation as well, but all this documentation is > lacking in version cross-references for compatibility.**** > > ** ** > > Application Stack (Current):**** > > - ARS 7.5 patch 3**** > > - Atrium CMDB 7.5 patch 5**** > > - ITSM 7.5.01.0 patch 000**** > > - AIE 7.5 patch 5**** > > - SLM 7.5.00 patch 001**** > > ** ** > > Application Stack (Targeted):**** > > - ARS 8.0**** > > - Atrium CMDB 8.0**** > > - ITSM 7.5.01.0 patch 000**** > > - AIE 7.5 patch 5**** > > - SLM 8.0**** > > ** ** > > Is this possible? For reference, here is the link to the ITSM 8 > Compatibility Matrix:**** > > http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf > **** > > ** ** > > Thanks,**** > > Axton Grams**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
